Deputy Executive Director, Office of Operations

Introduction

� When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. � We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This is a Management Services position, and serves at the pleasure of the Appointing Authority �

GRADE

23

LOCATION OF POSITION

Maryland Department of Human Services� Family Investment Administration 25 S. Charles Street Baltimore, MD 21201

Main Purpose of Job

The Program Manager Senior is a key contributor to fulfilling the Mission of the Maryland Department of Human Services to assist people in economic need, increase prevention efforts, and protect vulnerable children and adults by managing all of the research, legislative, policy development, policy implementation, training, and support activities for all of the programs administered by the FIA. The programs of the FIA include the federal Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF), Energy Assistance Programs (EAPs), Temporary Disability Assistance Program (TDAP).

POSITION DUTIES

Planning and Execution Develops periodic plans for quality control and management�evaluation reviews.� Collaborates with MDTHINK to develop�short- and long-range plans for system development based on�program needs.� Oversees the development and�implementation of Corrective Action Plans (CAP) for all audit and�management evaluation reviews, and is responsible for assessing�the effectiveness of the mitigation measures in each CAP. Coordination and Facilitation Coordinates with MDTHINK to establish processes and protocols�for incorporating User Acceptance Testing in all system changes,�develops and executes processes for communicating system changes�and anomalies to the appropriate audiences (i.e., eligibility�workers, community-based organizations, clients, etc). Leads the�development of FIA’s impact analyses of bills introduced by�legislative bodies at the federal and state levels.� Drafts, edits and�presents legislative proposals.� Develops and oversees implementation of the�Language Access Plan and other civil rights/equity initiatives. Collaborates with the Office of Constituent Services to develop and�implement processes to continually improve FIA’s responsiveness�to customer needs. Administration Oversees several offices within FIA that conducts�quality control reviews and oversee the implementation of corrective action plans, analyze data�and complete reports, manage customer inquiries, support the operations of local departments of�social services, and develop systems.� Leads statewide taskforce meetings, committee meetings, workgroups�and participate on various commissions related to FIA program�outcomes.� Attends hearings and meetings with the Executive Director�and Secretary, such as legislative and judicial hearings, federal�agency meetings, audits and project specific workgroups

MINIMUM QUALIFICATIONS

Education: A Bachelor’s degree from an accredited college or university�in a Public Policy, Business Administration, Public�Administration, or similar closely related major. Experience: Five years of executive level experience in the administration�of human service programs with three years of supervision.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications. Three years of experience managing large scale (multi-�million dollar) programs/projects. Three years of experience managing government funded�programs and projects (preferably Governmental Assistance�Programs including but not limited to the Supplemental�Nutrition Assistance Program, Temporary Assistance for�Needy Families, and Medicaid). Knowledge of how to analyze federal and state regulations. Strong leadership and management skills, strong�communication skills, ability to implement change, motivate�staff, and build and maintain relationships with federal, state,�and local partners. Two years of experience in organizational process�improvement

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.� If you are in State service and are a promotional�candidate, your salary will be determined in accordance with State of Maryland guidelines.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health�insurance, dental, and vision plans offered at a low cost.�CLICK ON THIS LINK FOR MORE DETAILS:�STATE OF MARYLAND BENEFITS. Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date). Annual Leave - ten (10) days of accumulated annual leave per year. Sick Leave - fifteen (15) days of accumulated sick leave per year.�� Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child. Holidays - State employees also celebrate at least thirteen (13) holidays per year.�� Pension - State employees earn credit towards a retirement pension. Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment�Services, Attention: Stacey Nelson, 25 South Charles St, Room 1116-L, Baltimore, Maryland 21201. If you have any questions concerning the recruitment process for this position, please email Stacey Nelson at stacey.nelson1@maryland.gov; include the job title and recruitment # in the subject line. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. TTY Users: call via Maryland Relay. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

Salary : $95,991 - $125,057