DIRECTOR OF EMPLOYER SERVICES

Introduction

The Division of Family and Medical Leave Insurance (FAMLI) is hiring a Director of Employer Services to join our mission of making sure Maryland workers get paid when they need time to care for themselves and their families. FAMLI will provide job protection and partial wage-replacement to 2.8 million workers. The Employer Services Unit is responsible for contribution collection, program compliance, customer service, fraud detection and auditing for the over 180,000 employers in Maryland subject to the requirements. The Director of Employer Services will build and lead the employer services team, as well as serve as a subject matter expert within the division. We are committed to creating an organization that embraces modern best practices in everything we do. The Director of Employer Services will be responsible for building and leading the team, and creating processes, mechanisms and procedures that will collect $500 million in contributions every quarter, along with wage and hour reporting data, from employers across Maryland. In addition to carrying out these essential functions, the Director of Employer Service's team will also ensure employers are complying with FAMLI regulations and reporting, as well as gather and implement feedback in order to continuously improve the employer experience with FAMLI. Opportunities in state government to build new organizations from the ground up are rare, and FAMLI needs a uniquely qualified candidate for the Director of Employer Services role. The ideal candidate will be is an experienced and strategic manager who will be a trusted thought-partner for FAMLI’s senior leaders; a capable and inspiring leader who can hire, guide, and motivate a high-powered team; and also a “builder” with the imagination, determination, and entrepreneurial outlook necessary to build something great. � Resumes are acceptable as additional information, however, the application must be completed or it will be subject to rejection.

GRADE

24

LOCATION OF POSITION

100 S. Charles Street Baltimore, Maryland 21201

Main Purpose of Job

The Director of Employer Services is the senior leader of the Employer Services Directorate in MD Labor’s FAMLI Division. The Employer Services Directorate facilitates, administers, and enforces employer compliance with the FAMLI program, and is responsible for the quarterly collection of contribution payments and data from the 180,000 Maryland employers covered by FAMLI. The Director sets and executes the organizational strategy for the Employer Services Directorate, and is responsible for the management, operations, administration, planning, resourcing, and oversight of the Directorate, as well as for its organizational design and performance.

POSITION DUTIES

● Develops—in collaboration with FAMLI’s Customer Care, Digital Services, Policy, and Financial Services Directorates —and oversees the operational procedures, policies, and technical tools needed to collect quarterly contribution payments and data from employers ● Plans, directs, and administers all aspects of the Employer Services Directorate, including but not limited to: creation policies and standard operating procedures related to employer verification, compliance, auditing, and remittance of contributions ● Oversees and manages the personnel and financial resources of the Directorate ● Develops, implements, and manages short and long-range plans for Employer Services Directorate operations and resources ● Plans, coordinates, supervises, and evaluates the work of subordinate employees ● Prescribes and oversees development and training of Directorate staff ● Establishes overall Directorate goals, standards, and controls to meet FAMLI objectives and oversees their achievement ● Establishes overall policies and procedures for the Directorate, oversees their implementation, evaluates their effectiveness, and approves major revisions ● Determines organizational structure and staffing needs of the Employer Services Directorate ● Oversees hiring, onboarding, and training of Employer Services Directorate staff ● Represents the Employer Services Directorate before state officials, legislative committees, and senior managers and executives of other agencies concerning Directorate activities ● Performs other related leadership duties as required.

MINIMUM QUALIFICATIONS

Education:� ● Possession of a Bachelor’s degree from an accredited college or university Experience: At least ten (10) years of progressively responsible experience working and managing in complex organizations in the public, private, or non-profit sectors, including:� ● Leading dynamic, high-performance teams� ● Developing and executing short and long-range strategies to improve organizational effectiveness and efficiency� ● Successfully managing relationships with demanding stakeholders in complex, high-stakes environments.�

DESIRED OR PREFERRED QUALIFICATIONS

● Master’s degree in Public Administration, Business Administration, Public Policy, or other relevant field ● Experience building and/or overseeing operations of large financial management systems� ● Knowledge of Maryland business compliance ecosystem ● Track record of providing outstanding customer experience through data-driven, user-centered improvements to organizational processes and training ● Experience building an organizational culture of empathy, empowerment, and relentlessly high-performance standards among stakeholder-facing staff You’ll fit right in at FAMLI if:� ● You value autonomy in your work, strive to achieve mastery in your field, and are energized by working for a mission-driven organization� ● You’re a strong and inclusive leader who works well with people� ● You’re an excellent collaborator� ● You are excited about solving complex human and organizational issues� ● You’re an organized person who has experience coordinating complex projects� ● You’re great at delegating ownership to capable people

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview. A resume and cover letter are strongly encouraged for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the “Transcript”�upload function, or via the JobAps “Other” tab.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include: �� ● Flexible hours and hybrid teleworking� ● Paid holidays 12-13 per year� ● Generous paid leave package (annual, sick, personal and compensatory leave)� ● State Pension ('defined benefit' plan) ● Tax-deferred supplemental retirement savings plans (401(k) and 457)� ● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventive heath services� � � �� ● Flexible Spending Account plans for Health Care and Daycare� ● State Employees Credit Union� To learn more, please click this link:�STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214. The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.� PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION� Completed applications, required documentation, and any required addendums may be mailed to:� Maryland Department of Labor/ Office of Administration Attn: Erika Leonard-Anderson� �25-005483-0010� 100 S. Charles Street, 5th Floor Baltimore, MD 21201 For additional information, please contact Erika Leonard-Anderson at 410-767-3417or via email Erika.leonard-anderson1@maryland.gov. ��� The MD State Application Form can be found online � � Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

Salary : $102,426 - $133,467