ADMINISTRATIVE SPECIALIST I

Introduction

The Maryland Department is accepting applications for the position of Administrative Specialist I. This position is responsible for processing license applications for the issuance of the 25 regulatory Boards and Commissions within the division of Occupational and Professional Licensing. This position is also responsible for answering consumer inquiries through the Consumer Service Center by providing accurate information regarding the Boards and Commission, application and complaints status, and related information in a professional, courteous and timely manner.

GRADE

10

LOCATION OF POSITION

1100 N. Eutaw Street, Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of this position is to process license applications for the issuance of the 25 regulatory Boards and Commissions within the division of Occupational and Professional Licensing. This position is also responsible for answering consumer inquiries through the Consumer Service Center by providing accurate information regarding the Boards and Commissions, application and complaint status, and related information in a professional, courteous and timely manner.

POSITION DUTIES

Duties of this position may include, but are not limited to: Process original application, Wells Fargo Lockbox applications and credit card charge backs for 25 licensing boards according to regulations in accordance with laws. Process, verify and coordinate all chargeback payments made through PayPal management system for licensing renewals including identifying electronic transactions with Fiscal Dept. Conduct computer research for trade name validations and proper registration within SDAT, verify compliance with insurance and other licensing requirements Complies Guarantee Fund Report for Maryland Home Improvement, Real Estate and Real Estate Appraiser to reconcile the data monthly Analyze, verify and/or resolve checks for licensees' manual deposits; review, verify and write Summary of Daily Receipts for manual deposits Open and distribute mail daily for licensing boards. Ensures checks received via the mail are logged and processed based the Cash handling procedures.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work. Notes: 1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience. 2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following. Include clear and specific information on your�application regarding the qualification(s). Experience with AS400 Experience with Microsoft Office and/or Google Suite Strong management and organizational skills Strong problem solving and extensive attention to detail Strong interpersonal communication skills Ability to adapt quickly to change

LIMITATIONS ON SELECTION

This recruitment is limited to current State of Maryland employees only

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance�(MDOL/DUI) to determine whether any monies are owed to MDOL/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.�Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the�eligible (employment) list for at least one year. Resumes are acceptable as additional information, however, the application must be completed or it will be subject to rejection. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.� For positions that require Bachelor/Master Degree etc: Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position. The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION� Completed applications, required documentation, and any required addendums may be mailed to: Maryland Department of Labor Attn: Donna L. Watson� � 24-001755-0041 100 S. Charles Street Baltimore, MD 21201 The MD State Application Form can be found online Maryland Department of Labor,� is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

Salary : $42,056 - $54,098