UNEMPLOYMENT INSURANCE ASSOCIATE III (Internal Only)

Introduction

The Maryland Department of Labor, (MD Labor), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of Unemployment Insurance Benefits Associate III (Internal Only.) This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.

GRADE

ASTD10

LOCATION OF POSITION

Towson, Maryland (Baltimore County) Salisbury, Maryland (Wicomico County) College Park, Maryland (Prince George’s County) Cumberland, Maryland (Allegany County)

POSITION DUTIES

�Request and process wages from other states to ensure eligibility of claimants employed in multiple�states. �Process outgoing wages to be used in other state unemployment insurance claims. �Communicate with other states via the UIMAIL-ICON Network when necessary to handle complex interstate claims. �Obtain and process wage and separation information for federal civilian and ex-militaryclaimants. �Ensure prompt and accurate payment of benefits by reviewing claim history to identify any incidents of unemployment insurance fraud. �Identify, investigate, and resolve problems related to claims for unemployment insurance benefits to keep individual claims up to date. �Review the information provided by claimants and employers to ensure that the correct employers are associated with the unemployment claim. �Verify the accuracy of the claim once the filing process is complete. �Process alternate base period affidavits and determine if a wage dispute is needed. �Request and review dependent documentation for claimants requesting dependent allowance. �Review returned mail and resend if applicable. �Respond to verification requests from claimants and outside agencies to verify receipt of unemployment insurance benefits.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Three Years of general clerical or call center experience working with the public directly. Notes: 1. Applicants may substitute general clerical or call center experience, for the required education at the rate of one year of experience for one year of education. 2. Applicants may substitute 30 credit hours at an accredited college or university for one year experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications. At least six (6) months experience processing unemployment insurance claims. Customer Service experience

LIMITATIONS ON SELECTION

THIS RECRUITMENT IS LIMITED TO CURRENT EMPLOYEES OF THE MARYLAND DEPARTMENT OF LABOR.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SPECIAL REQUIREMENTS

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment. All candidates are subject to a background check against files maintained by the Division of�Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.�Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the�eligible (employment) list for at least one year.� Resumes�are acceptable as additional information only. However, the application must be completed in its entirety or it will be subject to rejection.� All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. For positions that require Bachelor/Master Degree etc: Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position. �The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position. ***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

U.S.�Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview).�Permanent State employees do not need to submit proof of Veterans’ status.� If you are unable to apply online, or encounter difficulty attaching required or optional documentation,�You may contact Chevelle Wise 410-230-6293 or submit via email to�chevelle.wise@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.� PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION� Completed applications, required documentation, and any required addendums may be mailed to:� Maryland Department of Labor/Office of Administration Attn: UI Associate III CPU (25-003223-0002-Internal Only) CW 100 S. Charles Street, Tower I, Ste. 5000 Baltimore, MD 21201 The MD State Application Form can be found online � Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

Salary : $42,056 - $54,098