IT SYSTEMS TECHNICAL SPECIALIST

Introduction

It is important that all experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected. � PLEASE FILL OUT THE APPLICATION COMPLETELY. ➢ The application is part of the examination process. Your answers will determine�your eligibility to participate in the next phase of the selection process. ➢ Clearly describe your qualifications in detail. Credit cannot be given for education, training, experience, knowledge, skills, and abilities that you fail to indicate. ➢ Do not leave any answer spaces blank; if a question does not apply, write 'N/A'. ➢ Although you may attach a resume to further describe your qualification, it does not substitute for completing the application form. An incomplete application form may result in disqualification. Do NOT write 'see resume' in your work history or responses to supplemental questions. ➢ Failure to comply with these instructions may result in disqualification. ➢ Read the Job Announcement carefully for specific filing instructions, supplemental questions, and final filing dates.�

GRADE

21

LOCATION OF POSITION

Maryland State Police Information Technology Division 1201 Reisterstown Road Pikesville, MD 21208

Main Purpose of Job

The primary responsibility of this position is to support the IT systems and networking functions related to the Office of State Fire Marshall (OSFM) record management system (RMS). This position will be the first point of contact for the OSFM RMS server administration and configurations. This position will work in collaboration with top level IT staff and software vendors to resolve applications issues. This position will also support a variety of IT systems and networking functions within the IT Division that directly support the Department's law enforcement functions, including the maintenance and monitoring of network and server operations.

POSITION DUTIES

Provide technical support of OSFM RMS and other Maryland Department of State Police (MDSP) applications to include but not limited to: Maintain and monitor network and server operations;� System configurations, accounts creation, assist with application updates, test and install OS security patches and IOS updates on networking equipment;� Troubleshoot Virtual and Physical Server and IT Infrastructure problems having to do with internet connectivity issues, system outages, and reported problems;� Using logs and network tools to determine cause of network/server/application issues and take corrective action as needed to include repair and/or replacement of IT hardware;� Integrate new services/hardware (installs and configurations) to MDSP Core network. Including running. termination and testing of network cabling;� Manage software licenses, MDSP domain and security certificates for server and network equipment; Perform system log reviews and evaluate as directed by policy and create appropriate recommendations; Review and ensure software/ firmware is being patched on all network hardware; Monitor the applications for security breaches, identify and resolve security related events and follow established reporting procedures; Perform other duties as assigned by Supervisor or Command Staff This position is subject to recall/on-call as needed.

MINIMUM QUALIFICATIONS

Experience:� Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software. Notes: 1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience.� 2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience. 3.�Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis�for a high school education. 4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience. 5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the�Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualifications. It is important that you include clear and specific information on your application regarding your qualifications. Two years of experience providing technical support, installing/repairing/troubleshooting network equipment;� Three years experience supporting and maintaining a Windows/Linux Server environment;� Two years experience with testing and installing OS security patches and IOS updates on network equipment;� Two years of experience performing system log reviews;� One year of experience working with and/or setting up audio/visual equipment �

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SPECIAL REQUIREMENTS

In accordance with Section 2-204(b)(6) of the Public Safety Article, candidates for position in this classification may be subject to an initial drug screening and a complete criminal background investigation to include a polygraph examination before permanent appointment can be made. A criminal conviction may be grounds for rejection of the candidate.

SELECTION PROCESS

Only candidates who meet the minimum qualifications will be considered for this classification. Therefore, it is essential that you provide complete and accurate information on your application. Successful candidates will be placed on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain eligible for consideration for at least one year from the date of examination. The list will be used by the hiring manager to select employees. The list will be valid for one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS �

FURTHER INSTRUCTIONS

NOTE: Currently, applicants are limited to uploading one file. As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file. If you are unable to apply online, you may submit an application via mail.� The Maryland State Application Form can be found online. Completed applications, required documentation and any required addendums may be mailed to: � Maryland State Police Human Resources Division 1201 Reisterstown Road Pikesville, MD 21208 ATTN: Tiffany R. Hazel � For questions regarding this recruitment, contact tiffany.hazel@maryland.gov � It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race religious affiliation, belief or opinion, sex, sexual orientation or any other protected status. � TTY Users: call via Maryland Relay. � We thank our Veterans for their service to our country and encourage them to apply. � As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. � Bilingual applicants are encouraged to apply. �

Salary : $84,229 - $136,003