ADMINISTRATIVE AIDE

The Maryland Department of Assessments and Taxation (also known as the State Department of Assessments and Taxation, or SDAT) is a customer-focused agency that works to ensure property is accurately assessed, business records are appropriately maintained, and necessary tax-related information is conveyed to state agencies and local jurisdictions. The Department's responsibilities can generally be split into three main areas: Business Services, Real Property Valuation and Property Tax Credits.

ASTD11

State Department of Assessments and Taxation

Tax Credit Services

700 E. Pratt Street, 2nd Floor

Baltimore, Maryland 21202

To provide assistance to internal/external customers in regards to the Tax Credit Program's laws, rules, regulations, operations and procedures. This position also provides administrative assistance to the Tax Credit Audit Section, Program Manager and Deputy Program Managers.

Conducts monthly audits of the Verification/Recapture Reports for Tax Credit reimbursements across 24 jurisdictions.

Reviews, processes, and ensures timely completion of the monthly Aging Report within established deadlines, guaranteeing prompt payments.

Provides administrative support to the Tax Credits Audit Section, Deputy Program Managers, and Program Manager, including drafting correspondence and creating documents or spreadsheets.

Assists inbound callers by providing information on Tax Credit Program laws, rules, regulations, operations, and procedures. Uses program knowledge to guide applicants in preparing tax credit applications.

Performs additional duties as assigned, such as participating in management-provided training, monitoring and responding to internal/external emails, supporting other teams as needed, and carrying out special quality control projects assigned by management.

Adheres to the Department’s Customer Service Policy requirements.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years performing secretarial work or clerical work involving typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

Applicants who possess the following preferred qualifications will be given priority. Please ensure that your application clearly and specifically highlights these qualifications.

Proven experience in interacting with the public through telephone, email, and in-person communication.

Proficiency in using computers and various software applications, including Microsoft Office, as well as entering data into database systems.

Background in providing customer service support through email correspondence, handling incoming calls, and performing clerical tasks.

Experience with analyzing and interpreting data in order to apply rules, regulations and standards in accordance with laws.

Experience handling confidential information with discretion.

Strong multitasking skills with the ability to prioritize tasks effectively.

Must be willing to work in Baltimore City.

Demonstrated ability to accurately type on a keyboard on a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider the information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

As an employee of the State of Maryland, you will have access to outstanding benefits, including health insurance, dental, and vision plans offered at a low cost.

STATE OF MARYLAND BENEFITS

• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)

• Annual Leave - ten (10) days of accumulated annual leave per year

• Sick Leave - fifteen (15) days of accumulated sick leave per year.

• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

• Holidays - State employees also celebrate at least twelve (12) holidays per year.

• Pension - State employees earn credit towards a retirement pension.

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: State Department of Assessments and Taxation, Office of Human Resources, 700 E. Pratt, 2nd Floor, Suite 2700, Baltimore, Maryland 21202. Paper application materials must be received by 5pm in our office on the closing date for the recruitment. No postmarks will be accepted. Resumes will NOT be accepted in lieu of completing the application.

For questions regarding this recruitment, please contact the Department of Assessments and Taxation at 410-767-1137, MD TTY Relay Service 1-800-735-2258. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.