What are the responsibilities and job description for the Bilingual Customer Service Rep (Office Services Clerk) position at State of Maryland?
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
- Answer and responds to all customer inquiries via telephone, emails and in-person inquiries in Spanish and English for information concerning the licensing status for 25 boards and commissions and assist with reset of their passwords in order to renew their applications via internet.
- Prepares and maintains files relating to the licensing of all licensing boards.
- Accurately enters licensing information and updates on the computer AS400 System related to changes in licensees' names, address, insurance information and all other data changes relevant to licensees within the Division of Occupational and Professional Licensing.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: One year of experience performing clerical duties.
Notes:
1. Candidates may substitute 30 credit hours of education at an accredited college or university for one year of the required experience.
2. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.
SELECTIVE QUALIFICATIONS
Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.
Fluent in both English and Spanish
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
Call Center experience
Experience with Google Suites
Customer Service experience
Data Entry experience
SPECIAL REQUIREMENTS
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.
For positions that require Bachelor/Master Degree etc:
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.
EXAMINATION PROCESS
BENEFITS
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.
The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications, required documentation, and any required addendums may be mailed to:
Maryland Department of Labor/ Office of Administration
For additional information, please contact Tenisha Tunstall at 410-767-2772 or via email Tenisha.Tunstall2@maryland.gov
The MD State Application Form can be found online
Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.
