What are the responsibilities and job description for the Customer Care Team Specialist (ADMINISTRATIVE SPECIALIST I) position at State of Maryland?
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
This position is responsible for Family Investment and Emergency Assistance intake and referral for gap services, homeless cases, emergency child welfare crisis intake, and all other emergency assistance by providing intermediate level of administrative work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies.
POSITION DUTIES
- Obtains, analyzes and interprets data in order to apply rules, regulations and standards in accordance with laws;
- Assists in the administration of an assigned program, the supervision of an operational unit within an agency, and in the preparation of final reports and suggested recommendations for the improvement of the agency or its programs;
- Consults with program heads and administrative officials regarding policies, trends, and interpretation of data and program needs;
- Researches and compiles data, as directed;
- Prepares statistical tables, charts and reports, work-flow charts, staffing patterns, and organizational charts;
- Assists in planning and implementing new or revised programs, procedures, practices, and organizations;
- May provide assistance to a higher-level administrator in the formulation and preparation of an agency's budget, or portions of the budget;
- Performs other related duties.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.
Notes:
1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
SELECTION PROCESS
BENEFITS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application may be submitted to Garrett County Department of Social Services, 12578 Garrett Hwy, Oakland, MD 21550. Paper application materials must be received by 4:30 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.
For questions regarding this recruitment, or If you are having difficulty with your user account or have general questions about the online application system, please contact Myrna Sharpless, the HR Specialist at 301-533-3028 myrna.sharpless@maryland.gov.
Appropriate accommodations for individuals with disabilities are available upon request by calling MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity
