What are the responsibilities and job description for the IT FUNCTIONAL ANALYST TRAINEE Revenue Administration Division position at State of Maryland?
Introduction
OPEN TO ALL QUALIFIED APPLICANTS
This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.
GRADE
16
LOCATION OF POSITION
Annapolis, MD
POSITION DUTIES
Are you looking for an opportunity to join an exciting team of professionals and make a contribution to a major modernization project for the taxpayers of Maryland? Located in downtown Annapolis, the Comptroller of Maryland, Revenue Administration Division is seeking to fill an entry level, IT Functional Analyst trainee position within our Project management office.
This position will, with the guidance of lead workers and managers, learn the coordination of system design, learn testing and implementation for hardware and software application upgrades; learn to promote overall business processes optimization; learn to develop queries and analyzing data; and assisting with annual testing of the tax processing software.
We are looking for a highly motivated individual with a keen attention to detail, eager to learn, with knowledge of state and federal tax returns, uses Microsoft software, thrives in a fast paced environment, proficiency in English; written and spoken, in order to correspond with technical customers (programmers, business partners and supervisors), has some experience in an IT environment and is an effective team collaborator in all aspects of daily work.
This position is a hybrid, in office/teleworking position based on the needs of the office and completion of the probationary period. Overtime may be necessa ry.
Minimum Qualifications
Experience: Four years of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications.
Notes
Must be willing and able to work Monday through Friday 8:00 a.m. - 5:00 p.m. with a one hour lunch or 8:30 - 5:00 p.m. with a half hour lunch. May be requested to work evenings, Saturdays and State Holidays during peak periods.
SELECTION PROCESS
Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.
Resumes will not be accepted in lieu of applications.
Benefits
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.
If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov .
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.
We thank our Veterans for their service to our country and encourage them to apply.
If you need reasonable accommodations, please contact the Office of EEO & OFP Operations by email at FAIRPRACTICES@marylandtaxes.gov , amoreland@marylandtaxes.gov or by phone at 410-260-6630.
OPEN TO ALL QUALIFIED APPLICANTS
This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.
GRADE
16
LOCATION OF POSITION
Annapolis, MD
POSITION DUTIES
Are you looking for an opportunity to join an exciting team of professionals and make a contribution to a major modernization project for the taxpayers of Maryland? Located in downtown Annapolis, the Comptroller of Maryland, Revenue Administration Division is seeking to fill an entry level, IT Functional Analyst trainee position within our Project management office.
This position will, with the guidance of lead workers and managers, learn the coordination of system design, learn testing and implementation for hardware and software application upgrades; learn to promote overall business processes optimization; learn to develop queries and analyzing data; and assisting with annual testing of the tax processing software.
We are looking for a highly motivated individual with a keen attention to detail, eager to learn, with knowledge of state and federal tax returns, uses Microsoft software, thrives in a fast paced environment, proficiency in English; written and spoken, in order to correspond with technical customers (programmers, business partners and supervisors), has some experience in an IT environment and is an effective team collaborator in all aspects of daily work.
This position is a hybrid, in office/teleworking position based on the needs of the office and completion of the probationary period. Overtime may be necessa ry.
Minimum Qualifications
Experience: Four years of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications.
Notes
- Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Human Resources Management, Public Administration, Information Technology or other related field with specific coursework in the structure and use of automated information systems for the required experience.
- Candidates may substitute 30 credit hours from an accredited college or university in Accounting, Finance, Business Administration, Human Resources Management, Public Administration, Information Technology or other related field with specific coursework in the structure and use of automated information systems for each year up to four years of the required experience.
- Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and two years of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications for the required experience.
- Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.
- For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at www.naces.org/members.html .
- Some experience analyzing and troubleshooting application problems and making recommendations for c orrection
- Experience with the MS suite of products
- Intermediate proficiency with Excel
- Some experience in creating and using test plans for User Acceptance Testing (UAT)
- Some experience gathering the needs of the business user and working with technical programmer analysts in the design, testing and implementation of software applications to meet those needs
- Good verbal and written skills and experience communicating with technical customers (programmers, business partners and supervisors)
- Ability to work overtime when required including before and after regular business hours and some weekends, and to work the hours specified in the interview
Must be willing and able to work Monday through Friday 8:00 a.m. - 5:00 p.m. with a one hour lunch or 8:30 - 5:00 p.m. with a half hour lunch. May be requested to work evenings, Saturdays and State Holidays during peak periods.
SELECTION PROCESS
Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.
Resumes will not be accepted in lieu of applications.
Benefits
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.
- First and Last Name
- Recruitment Number (located at the top of the bulletin)
- The last four digits of your SS#
If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov .
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.
We thank our Veterans for their service to our country and encourage them to apply.
If you need reasonable accommodations, please contact the Office of EEO & OFP Operations by email at FAIRPRACTICES@marylandtaxes.gov , amoreland@marylandtaxes.gov or by phone at 410-260-6630.
