What are the responsibilities and job description for the MEDIATION UNIT SUPERVISOR position at State of Maryland?
Introduction
The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the State's legal business, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials, and institutions of State Government. The OAG also protects the public by civil enforcement of antitrust, civil rights, consumer protection, and securities laws and regulations and by the prosecution of organized crime, Medicaid fraud, environmental crimes, insurance fraud, state tax evasion, and other statutorily assigned matters. As Maryland's 47th Attorney General, Anthony G. Brown leads the Office with a critical focus on equity, justice, and fairness.
GRADE
Grade 15
This position offers a salary range of $57,275 - $83,423, with potential for advancement up to $92,108 based on qualifications, equity, and hiring guidelines. Initial salary offers are determined by qualifications, experience, and available budget, and typically do not exceed $83,423.
LOCATION OF POSITION
200 St. Paul Place
Baltimore, Maryland 21202
Main Purpose of Job
The Office of the Attorney General is seeking applicants for a Mediation Supervisor position in the Baltimore Office of the Mediation Unit in the Consumer Protection Division. The successful applicant will be responsible for training and supervising volunteers and mediators, engaging in hands-on negotiation of complex consumer complaints; and assisting in the Mediation Unit's management of its daily caseload. This position provides an opportunity to help people resolve problems that they encounter in purchasing goods or services. to protect Maryland's most vulnerable residents from deceptive practices and to help people who have been victimized by those practices.
If you're passionate about helping people, have persistent problem-solving skills, have some administrative experience, and are comfortable using a client management database, you can help us make a difference in the lives of Marylanders!
MINIMUM QUALIFICATIONS
Education : Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience : Three years of administrative staff or professional work.
Notes :
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
The ideal candidate will possess :
- 1. A Bachelor's degree or higher from an accredited four-year college or university;
- 2. Three years of experience in administrative social work, mediation, or legal work;
3. Experience mediating and handling consumer protection issues.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
SELECTION PROCESS
Applicants who meet the minimum and selective qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application and answer all supplemental questions. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect / incomplete application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.
Successful candidates will be placed on the eligible list for at least one year. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies
BENEFITS
STATE OF MARYLAND BENEFITS
Health Benefits : Medical, Prescription, Dental, Vision Coverage, & Life Insurance
Retirement : Pension and Supplemental Retirement Plans
Leave :
1. Personal - 6 days per year (prorated based on start date)
2. Annual - 10 days per year (increases every 5 years)
3. Sick - 15 days per year
4. Parental Leave - up to 60 days per birth or adoption
Local Mass Transit Benefits
FURTHER INSTRUCTIONS
Online applications are STRONGLY preferred. Please upload a resume in addition to the on-line application. If the online application process is not available, please send your paper application and supplemental questionnaire to careers@oag.state.md.us or fax to 410-576-6434. TTY Users : call via Maryland Relay.
If you have specific questions about recruitment, email careers@oag.state.md.us.
The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and / or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, State or federal laws.
Salary : $57,275 - $83,423
