Director of Quality Management-Metro Boston Area

The Massachusetts Department of Mental Health (DMH) is seeking a Director of Quality Management to oversee quality and risk management activities in the Metro Boston area.This is a unique opportunity to play an essential role in ensuring the delivery of high-quality, culturally competent services that support the recovery and resiliency of the communities we serve. Your responsibilities encompass designing and implementing strategies to enhance quality, client experience, and population health outcomes. You will collaborate closely with stakeholders across departments, providing leadership in aligning objectives with organizational missions and values. Your pivotal duties include analyzing data to identify trends, opportunities for improvement, and risks within our service system. You will spearhead efforts to establish and maintain a robust Quality Management System, championing continuous improvement initiatives. In addition, you will serve as a key advisor to senior leadership, offering insights on quality management strategies and systems. Your role extends to overseeing human rights and risk management activities, ensuring compliance with regulations and standards while fostering a culture of safety for both clients and staff. We are seeking a dynamic leader who thrives in a collaborative environment, possesses strong analytical skills, and is passionate about driving positive change in healthcare delivery. If you are dedicated to promoting accountability, innovation, and service excellence, we invite you to join our team and make a meaningful impact on the health and well-being of our communities. / Duties and Responsibilities (these duties are a general summary and not all inclusive) : /

• Develop and coordinate quality management processes for state-operated community services, providing regular performance reports and data analysis.
• Monitor DMH service outcome indicators and provide analysis of trends and opportunities for improvement. Assess areas in need and provide monitoring and support.
• Coordinate the collection and analysis of all data related to quality indicators and utilize findings to drive improvements, mitigate risks, and to increase the level of care within the System.
• Manage all aspects of DMH contract monitoring processes for the assigned area through coordination of activities and provide supports to the sites on related activities.
• Collaborate with Site Directors, Site Risk Managers, and facility quality management staff to ensure compliance with DMH, Joint Commission, and CMS standards.
• Advise on upcoming regulatory changes and required action needed to meet or exceed new standards and to achieve improved outcomes.
• Provide regular risk management reports and data analysis to Area Risk Committee and senior management staff.
• Recommend organizational objectives related to strategic plans, establish service goals, and identify problems affecting the quality of service.
• Implement service and process improvement initiatives and other programs utilizing cost-effective solutions and service delivery enhancements.
• Provide direct supervision to Area Office Human Rights Coordinator and Area Office Risk Management staff.
• Provide training, technical advice, and oversight to human rights, risk management, and quality staff in Site offices.
• Make recommendations relating to prevention of incidents involving patient care and safety and to determine quality control measures to foster a culture of safety for clients and staff.
• Represent the Metro Boston Area on DMH workgroups and committees involved in planning for contract monitoring, quality management and risk management activities. / Preferred Qualifications : /
• Demonstrated subject matter expertise in performance improvement methodologies and ongoing monitoring techniques in quality management principles and tools.
• Advanced skills in spreadsheet analysis, statistics, system and data analysis, and presentation.
• Experience in program development and evaluation, risk management processes, and knowledge of behavioral health programs and systems.
• Ability to produce timely, clear, concise, and accurate reports, and present data in verbal and visual presentations.
• Knowledge of principles, practices, and techniques of supervision, and ability to support supervisees' professional development.
• Excellent interpersonal, communication, negotiation, and leadership skills, including strong public speaking and presentation skills.
• Effective multitasking, time management, and attention to detail, with the ability to work effectively in multidisciplinary teams.
• Demonstrated knowledge of regulatory standards, quality management, quality assurance, and risk management methods and techniques.
• Ability to facilitate meetings, group decision-making processes, and establish effective partnerships both internally and externally.
• Proficiency with Tableau.
• Proficiency with MS Office including Outlook, Teams, Word, Excel, and PowerPoint.
• Given the population served, bilingual or multilingual fluency. / DMH Mission Statement : / The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. / Learn more about our important work : / / www.mass.gov / dmh / / / / / / / Pre-Offer Process : A tax & background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired. Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license / certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application / interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form . For questions regarding this requisition, please contact the Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4 MINIMUM ENTRANCE REQUIREMENTS : Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions : I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job :
• Administrative Services Organization :
• Department of Mental Health Title : Director of Quality Management-Metro Boston Area Location : Massachusetts-Boston-85 East Newton Street Requisition ID : 250001JV