What are the responsibilities and job description for the Senior O365 Engineer position at State of Massachusetts?
State of Massachusetts Senior O365 Engineer Chelsea, Massachusetts Apply Now
The Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. We provide enterprise-level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners, and visitors to the Commonwealth of Massachusetts.
EOTSS is seeking to hire a Senior Office 365 Engineer to join the Messaging & Directory Services team. The Messaging & Directory Services team is responsible for supporting the Commonwealth with all Office 365 applications, active directory, and Proofpoint E-Mail Hygiene appliances. The Senior Office 365 Engineer is responsible for providing engineering and architecture-level support to the Enterprise Messaging and E-mail Gateway environment and respective supporting technologies.
The primary work location for this role will be 200 Arlington Street, Chelsea, 02150 . The work schedule for this position is Monday through Friday, 9 : 00 am – 5 : 00 pm EST . This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. This role may be expected to perform after-hours support as authorized and required, including an on-call rotation cycle.
Duties and Responsibilities :
- Design, deploy, and support the enterprise Messaging and Directory Services environment that is comprised of a multi-domain Active Directory Forest, AAD Connect, Microsoft Exchange Hybrid on-premise servers as they relate to Office365, Proofpoint E-Mail Hygiene appliances, and List server.
- Perform upgrades for the systems mentioned above and lead the ongoing evaluation of the environment for optimal performance.
- Write PowerShell Scripts for reporting, licensing, and troubleshooting Office365, Exchange, & SharePoint on-premise.
- Configure Office365 Purview to ensure agency data is secured from view by other agencies and configure Office365 Retention and DLP Policies.
- Create SharePoint Site Collections and ODFB account for agencies moving to Office365.
- Identify technology enhancements that would improve features offering and systems configuration.
- Proactively participate in escalated issue resolution for the systems mentioned above.
- Monitor and respond to issues or service requests reported to the Support Desk and create and resolve problem tickets for service issues (in ServiceNow).
- Provide clear, concise, and customized documentation that is appropriate for both technical and non-technical audiences.
- Work on assigned projects and complete within the timetable established by project leader.
- Assist management in the ongoing effort to streamline systems support and reduce operational costs.
- Adhere to technical policies, standards, and best practices set forth by ITD management.
- Proactively identify and successfully troubleshoot technical issues in a timely manner, provide leadership in problem resolution, and provide progress reports to customers and management.
- Properly document all work done during troubleshooting and resolution.
- Monitor environment availability.
- Assist in developing, testing, documenting, and implementing disaster recovery procedures for the Directory and Messaging environment.
- Occasional travel to professional seminars and conferences (less than 5%).
- Local travel is required between Chelsea and Boston (less than 5%).
- Required travel for disaster recovery testing or in the event of a declared disaster at the Data Center (less than 5%).
Preferred Knowledge, Skills & Abilities :
Minimum Entrance Requirements :
Applicants must have (A) at least three (3) years of full-time or equivalent part-time professional or practical experience in the field of information technology application development and support, or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions :
Comprehensive Benefits :
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
Job : Information Systems and Technology
Organization : Exec Office of Technology Services and Security
Title : Senior O365 Engineer
Location : Massachusetts-Chelsea-200 Arlington Street
Requisition ID : 25000054
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