What are the responsibilities and job description for the HELP DESK TECHNICIAN position at State of Michigan?
Job Description
About DTMB:
The Department of Technology, Management and Budget (DTMB) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.
About The Position
Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives. Responsibilities including, but not limited to: log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary, installing and maintaining software, serving as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answering technical phone lines.
View Position Description Here: INFORMATION TECHNOLOGY TECHNICIAN
Position Location:This position is located in Dimondale, MI. Candidates should confirm work location and schedule at the time of interview.
Additional Requirements and Information: You must attach a detailed cover letter and resume to your application (word or pdf). Failure to do so will result in your application packet being screened out as incomplete. If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted) Failure to attach applicable transcripts may result in your application being screened out.
Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.
Candidates selected for this position must complete the Michigan State Police background check. This extensive background check requires fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency.
Required Education And Experience
Education
Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum.
Experience
Information Technology Technician 7
No specific type or amount is required.
Information Technology Technician 8
One year of experience equivalent to an Information Technology Technician 7.
Information Technology Technician E9
Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8.
Alternate Education And Experience
Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate.
Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.
Additional Requirements And Information
View the job specifications at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologyTechnician.pdf
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.
About DTMB:
The Department of Technology, Management and Budget (DTMB) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.
About The Position
Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives. Responsibilities including, but not limited to: log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary, installing and maintaining software, serving as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answering technical phone lines.
View Position Description Here: INFORMATION TECHNOLOGY TECHNICIAN
Position Location:This position is located in Dimondale, MI. Candidates should confirm work location and schedule at the time of interview.
Additional Requirements and Information: You must attach a detailed cover letter and resume to your application (word or pdf). Failure to do so will result in your application packet being screened out as incomplete. If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted) Failure to attach applicable transcripts may result in your application being screened out.
Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.
Candidates selected for this position must complete the Michigan State Police background check. This extensive background check requires fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency.
Required Education And Experience
Education
Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum.
Experience
Information Technology Technician 7
No specific type or amount is required.
Information Technology Technician 8
One year of experience equivalent to an Information Technology Technician 7.
Information Technology Technician E9
Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8.
Alternate Education And Experience
Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate.
Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.
Additional Requirements And Information
View the job specifications at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologyTechnician.pdf
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.
