State Division Administrator 17 (Customer Experience Division Manager)

This position serves as the Manager of the Reinventing Performance in Customer Experience (RPCE) division, responsible for directing all activities concerning Reinventing Performance in Customer Experience projects and Statewide Strategic Planning as sponsored by the Governor's Office. This position is responsible for guiding efforts and resources operationalizing process improvement and effectiveness methods for customer experience. This position is also responsible for all activities to resource, support and collate the statewide strategic plan on behalf of the Governor’s office. This position reports progress to the Executive Leadership of DTMB.

For additional information, please see the links below:

• Position Details
  
• The Department of Technology, Management and Budget supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems. 

The state of Michigan offers a competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, excellent vacation, and sick time policies, and an ability to successfully juggle your work and family life. We would like the opportunity to share with you more about the benefits of working for the state and joining the state of Michigan employee family if you are interested. Please consider sending in your application today. 

Position Location/Remote Office:  The office location is Lansing, MI. The State of Michigan is not able to offer employment to out of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week.  

Education
Possession of a bachelor's degree in any major.

Experience
Two years of experience as a professional manager or program/staff specialist, or equivalent experience.Education level typically acquired through completion of high school and three years of safety and regulatory or law enforcement experience at the 14 level; or, two years of safety and regulatory or law enforcement experience at the 15 level, may be substituted for the education and experience requirements

• Attach a detailed resume and cover letter.
• If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application.  Click here for the State of Michigan (SOM) definition of an Official College Transcript.  Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents.  Civil Service accepts evaluations from organizations listed on the National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc.

View the job specification at: https://www.michigan.gov/-/media/Project/Websites/mdcs/JOBSPECS/S/StateDivisionAdministrator.pdf

All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment.  Criminal and driving records will also be checked if applicable.  Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.  

The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

Your application for any position does not guarantee that you will be contacted by the Department for further consideration.  Only those applicants interviewed will be notified of the results.

Salary : $55 - $75