What are the responsibilities and job description for the Student Assistant - Player Relations position at State of Michigan?
The Michigan State Lottery strives to maximize net revenues to supplement state education programs; to provide fun and
entertaining games of chance, and to operate all games and bureau functions with nothing less than total integrity.
entertaining games of chance, and to operate all games and bureau functions with nothing less than total integrity.
This position serves as a member of the Player Relations team and will support its goal of providing excellent customer service to Lottery players and other members of the public. The primary duties for this position are working with players to help resolve their problems, complaints, issues, and concerns as well as, scheduling prize claim appointments for winners of more than $99,999. Other duties include logging certain customer interactions into a computer database, general office work and providing support and assistance as directed by the Player Relations Manager and the team's other staff members.
Our office is open Monday-Friday, 7:45AM - 4:45PM and a student assistant may work within these hours, however they cannot work more than 129 hours per month.
Position Description
The Michigan State Lottery is proud to be a Michigan Veteran's Affairs Agency (MVAA) Silver Level Veteran Friendly Employer.
Education
Current enrollment in a vocational, technical school, or post-secondary educational institution.
Experience
No specific type or amount is required.
Lottery employees and family members residing within the same household are prohibited from purchasing lottery tickets and from participating as a worker in charitable gaming events licensed by the bureau (i.e., bingo, raffle, etc.).Please note that this position is not hybrid. Work will be performed at our Lottery Central office located at 101 E Hillsdale St, Lansing, MI.
To be considered for this position, you must submit to the initial background check requirement(s). In accordance with Civil Service Regulation 2.07, you may be sanctioned from applying to positions with the State of Michigan, permanently or up to three (3) years, should you fail to pass/submit to the pre-employment drug test. Under Civil Service Regulation 3.06, you may be sanctioned from applying to positions with the State of Michigan, if you make any false statements or omissions of a material fact during the selection process. Civil Service Rule 2-7 requires that all persons who are not currently state employees submit to and pass a pre-employment drug test. This urine sample test must be administered within 24 hours, or your offer may be rescinded. An applicant must remain at the testing site until the testing process is completed and permitted up to three (3) hours to provide a sufficient specimen. It is considered a refusal to test if an applicant fails to provide a sufficient amount of urine for a drug test within the allowed time. Positions within the Bureau of State Lottery will require a criminal history background check.
Job Specification
Salary : $17 - $29
