What are the responsibilities and job description for the Treasury Customer Service Representative 6-E8 position at State of Michigan?
Job Description
This position will serve as the primary customer contact in a collections service center environment utilizing knowledge base and case management tools to assist customers. This includes communicating with the public via the telephone, e-mail or white mail, and answering calls regarding the collection process and available programs. This position will assist with the collection of private student loans defaulted to the Michigan Alternative Student Loan (MI-Loan) Program.
Excellent customer service, continuous improvement, and employee development drive our culture. The Department of Treasury promotes and supports Diversity and Inclusion. If you enjoy working in a fast-paced, team-oriented environment that still offers a great work/life balance, we encourage you to apply!
View full position description here: Treasury Customer Service Representative Position Description
Treasury Careers (michigan.gov) - Learn more about why Treasury is a Great Place to Work!
Required Education And Experience
Education
Educational level typically acquired through completion of high school.
Experience
Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Additional Requirements And Information
Please attach a cover letter and detailed resume to your application. (Failure to do so may result in your application being screened out.)
Remote Work. This position is eligible for remote work up to five days per week, however selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work and in-office training will be required.
Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed.
E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
View The Job Specification At
https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/T/TreasuryCustomerServiceRepresentative.pdf
The Michigan Department of Treasury is proud to be recognized at the Gold Level as a Veteran-Friendly Employer.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.
- 3 Vacant Positions *******
This position will serve as the primary customer contact in a collections service center environment utilizing knowledge base and case management tools to assist customers. This includes communicating with the public via the telephone, e-mail or white mail, and answering calls regarding the collection process and available programs. This position will assist with the collection of private student loans defaulted to the Michigan Alternative Student Loan (MI-Loan) Program.
Excellent customer service, continuous improvement, and employee development drive our culture. The Department of Treasury promotes and supports Diversity and Inclusion. If you enjoy working in a fast-paced, team-oriented environment that still offers a great work/life balance, we encourage you to apply!
View full position description here: Treasury Customer Service Representative Position Description
Treasury Careers (michigan.gov) - Learn more about why Treasury is a Great Place to Work!
Required Education And Experience
Education
Educational level typically acquired through completion of high school.
Experience
Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Additional Requirements And Information
Please attach a cover letter and detailed resume to your application. (Failure to do so may result in your application being screened out.)
Remote Work. This position is eligible for remote work up to five days per week, however selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work and in-office training will be required.
Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed.
E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
View The Job Specification At
https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/T/TreasuryCustomerServiceRepresentative.pdf
The Michigan Department of Treasury is proud to be recognized at the Gold Level as a Veteran-Friendly Employer.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.
