What are the responsibilities and job description for the State Of Minnesota Department of Public Safety is hiring: 911 Dispatcher / Radio position at State Of Minnesota Department of Public Safety?
Job Description
Job Description
Job Summary
To provide communications for all agencies which utilize the State Patrol Communications System and to assist agencies in processing criminal information. Received emergency calls from the public requesting police, fire, medical or other emergency services. Determines the nature and location of the emergency; determine priorities, and using a Computer Assisted Dispatch (CAD) system. Maintains contact with all units on assignment, maintains contact with all units on assignment, maintains status and location of all units. Answers non-emergency calls for assistance and information. Also enters and updates and retrieves information from a variety of computer systems and monitors several complex public safety radio frequencies (VHF / 800Mhz). Also, operates a variety of communications equipment, including radio dispatch consoles, E911 telephones and computer systems in 24 / 7 facilities. Assists the public in obtaining the assistance or information they require pertaining to emergency and non-emergency situations.
This posting will fill multiple openings.
Qualifications
Minimum Qualifications
Successful applications will have the following :
One (1) year experience in a high-volume customer service-related field OR
Post-Secondary certificate OR
One (1) year experience as a dispatcher for public safety or military entity, OR
911 Telecommunications Certificate or equivalent and (6) months customer service experience or law enforcement experience.
AND :
- High School Diploma or equivalent.
- Basic computer skills.
- The ability to proficiently keyboard / type a variety of documents accurately to commensurate with the requirements of the position.
- Effective listening skills.
- Excellent written and oral communications skills. Ability to remain calm during stressful situations.
- Movements to use several computers, keyboards, and mice.
- Ability to remain aware of surroundings while receiving information from phone, radio, or person.
- Ability to work cooperatively with individuals from diverse backgrounds.
Preferred Qualifications
Physical Requirements
Additional Requirements
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components :
Application Details
How to Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to
Contact
If you have questions about this position, contact Marcia Reding at marcia.reding@state.mn.us or 651-201-7296.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Marcia Reding at marcia.reding@state.mn.us.
About Public Safety Dept
The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,200 dedicated employees operating programs statewide that all have one goal : Building a safer Minnesota.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include :
Fertility care, including IVF
Support to help you reach your career goals :
Employee Assistance Program (EAP) for work / life support :
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union / collective bargaining agreement, location, and length of service with the State of Minnesota.
Company Description
When you bring your career to the State of Minnesota, the work you do affects the quality of life of millions of Minnesotans. From those who shape policy, to those who keep us safe, preserve our environment, or take care of our most vulnerable populations, we take our responsibilities to the public seriously. We need diverse and talented individuals – like you – to serve our great state and build a better Minnesota.
Company Description
When you bring your career to the State of Minnesota, the work you do affects the quality of life of millions of Minnesotans. From those who shape policy, to those who keep us safe, preserve our environment, or take care of our most vulnerable populations, we take our responsibilities to the public seriously. We need diverse and talented individuals – like you – to serve our great state and build a better Minnesota.
