What are the responsibilities and job description for the Administrative Support Supervisor - Office Services Supervisor 2 position at State of Minnesota?
Working Title: Administrative Support Supervisor
Job Class: Office Services Supervisor 2
Agency: Teachers Retirement Association
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Teachers Retirement Association (TRA) has been providing pension coverage to Minnesota educators for decades, with a mission to help members and their beneficiaries plan for an independent and financially secure retirement. We are currently seeking job candidates with customer-facing leadership experience for our Administrative Support Supervisor role.
Our Administrative Support Supervisor position exists to plan, organize, coordinate, and supervise TRA’s Administrative Support department, which includes lobby services, mail and imaging operations, facility management, and TRA’s vehicle program. The incumbent will help to develop and maintain comprehensive customer service protocols so that TRA’s external and internal customers are well-supported. The incumbent will also participate in organizational projects to improve department processes and achieve overall organizational goals.
This position is located in our St. Paul, Minnesota office and will require the incumbent to work a schedule that includes in-person work. Additionally, travel may be required up to 10% of the role.
Minimum Qualifications
Two (2) years of professional experience in a customer-facing organization providing customer service related to employee and/or government benefits administration, accounting, payroll, finance, or insurance.
Experience must demonstrate the following:
Successful candidates must also be willing and able to work at our St. Paul Office on most business days in order to ensure the achievement of department work objectives. Some telework may be permitted.
Successful candidates must further possess the ability to secure own transportation for business travel, if a TRA vehicle is not available for use.
Preferred Qualifications
A Bachelor’s degree in Accounting, Finance, Business, or a related field.
Experience supervising or providing lead work to lobby or front desk staff.
Experience working for a public or private institution providing financial services.
Experience with office mail/courier, scanning, and/or imaging processes and systems.
Physical Requirements
This position requires occasional transporting of articles such as file folders, ledgers and/or small tools. May be required to move or maintain a stationary position for long periods of time.
Additional Requirements
** Successful candidates must pass past-employer reference checks and a criminal background check. **
It is the policy of TRA that all finalist(s) submit to a background check prior to employment. The background check may consist of the following components:
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, or are an individual with a disability and need to request an accommodation for a scheduled interview, contact Justin Johnson at jjohnson@minnesotatra.org.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Justin Johnson at jjohnson@minnesotatra.org.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Teachers Retirement Association also offers free ramp parking at our Saint Paul Office location.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Job Class: Office Services Supervisor 2
Agency: Teachers Retirement Association
- Job ID: 85217
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 03/28/2025
- Closing Date: 04/03/2025
- Hiring Agency/Seniority Unit: Teachers Retirement Assoc / Teachers Retirement Asc-MMA
- Division/Unit: TRA Finance
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: Yes - Up to 10%
- Salary Range: $26.02 - $37.60 / hourly; $54,329 - $78,508 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 216 - Middle Management Association/MMA
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Teachers Retirement Association (TRA) has been providing pension coverage to Minnesota educators for decades, with a mission to help members and their beneficiaries plan for an independent and financially secure retirement. We are currently seeking job candidates with customer-facing leadership experience for our Administrative Support Supervisor role.
Our Administrative Support Supervisor position exists to plan, organize, coordinate, and supervise TRA’s Administrative Support department, which includes lobby services, mail and imaging operations, facility management, and TRA’s vehicle program. The incumbent will help to develop and maintain comprehensive customer service protocols so that TRA’s external and internal customers are well-supported. The incumbent will also participate in organizational projects to improve department processes and achieve overall organizational goals.
This position is located in our St. Paul, Minnesota office and will require the incumbent to work a schedule that includes in-person work. Additionally, travel may be required up to 10% of the role.
Minimum Qualifications
Two (2) years of professional experience in a customer-facing organization providing customer service related to employee and/or government benefits administration, accounting, payroll, finance, or insurance.
Experience must demonstrate the following:
- Leadership responsibility requiring the leadwork of staff and/or coordination of enterprise project(s).
- Responsibility to resolve external customer matters, including escalated concerns, with accuracy, privacy, and respect.
- Ability to successfully provide in-person, virtual, and telephonic administrative support services to customers.
- Ability to plan, organize, and successfully manage competing priorities, deadlines, and employee scheduling.
- Ability to diagnose problems and recommend solutions for process improvement purposes.
- Strong interpersonal, written communication skills, and verbal communication skills necessary to collaborate on enterprise projects and initiatives; communicate information about sensitive topics; influence others to resolve conflicting viewpoints; motivate, coach, and/or provide constructive feedback to employees; and champion a work culture that advocates for inclusion.
- Proficiency in using Microsoft Word, Excel, Access, PowerPoint, Outlook, Cisco WebEx, or equivalent software packages.
Successful candidates must also be willing and able to work at our St. Paul Office on most business days in order to ensure the achievement of department work objectives. Some telework may be permitted.
Successful candidates must further possess the ability to secure own transportation for business travel, if a TRA vehicle is not available for use.
Preferred Qualifications
A Bachelor’s degree in Accounting, Finance, Business, or a related field.
Experience supervising or providing lead work to lobby or front desk staff.
Experience working for a public or private institution providing financial services.
Experience with office mail/courier, scanning, and/or imaging processes and systems.
Physical Requirements
This position requires occasional transporting of articles such as file folders, ledgers and/or small tools. May be required to move or maintain a stationary position for long periods of time.
Additional Requirements
** Successful candidates must pass past-employer reference checks and a criminal background check. **
It is the policy of TRA that all finalist(s) submit to a background check prior to employment. The background check may consist of the following components:
- State of Minnesota state government employment records check (applies to current and past State of Minnesota state government employees only)
- Criminal History Check
- Employee Reference Check
- Social Security and Address Verification
- Education Verification
- Driver's License Check
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, or are an individual with a disability and need to request an accommodation for a scheduled interview, contact Justin Johnson at jjohnson@minnesotatra.org.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Justin Johnson at jjohnson@minnesotatra.org.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Teachers Retirement Association also offers free ramp parking at our Saint Paul Office location.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Salary : $54,329 - $78,508
