Compliance Specialist-Investigator

Job Details

Working Title: Compliance Specialist
Job Class: Investigator
Agency: Psychology Board

• Job ID: 82286
• Location: St. Paul
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 12/04/2024
• Closing Date: 12/16/2024
• Hiring Agency/Seniority Unit: Psychology Board / Psychology Board-MAPE
• Division/Unit: Board of Psychology
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $26.04 - $35.43 / hourly; $54,371 - $73,977 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This position exists to provide case management of the Board’s compliance/disciplinary unit to ensure appropriate and efficient handling of cases in the Board’s Investigative, Complaint Resolution, HPSP and Compliance Programs. This position also provides detailed procedural program information and services to external stakeholders, including citizens, licensees, and all members of the general public. This position serves as the primary point of contact with the Board with respect to complaint, investigative, and compliance matters and is responsible for complaint intake and case management services.

This position requires the incumbent to explain procedures and guidelines for complaint submission and to assist external customers, such as licensees and their attorneys towards compliance with the Board’s Psychology Practice Act. This position works directly with the public to answers questions and provides guidance to the public and licensees as the Board’s first line of contact in complaint matters both in-person and by telephone. This position is expected to analyze requests for information on the Board’s Rules of Conduct, ethics concerns, investigative, complaint resolution, and compliance processes, and to prepare clear and concise responses both orally and in writing, as required. This position supports the work of the Complaint Resolution Committee (CRC) and Investigator Senior in requesting, collecting, and preparing materials for the Board's CRC meetings.

Qualifications

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

• One year of experience in one or more of the following areas: analytical writing, case management, legal writing, regulatory compliance or investigation.
• Legal and technical knowledge sufficient to interpret and apply statutes and administrative rules.
• Analytical skills and the ability to discern relevant facts, determine what information is missing, organize diverse facts and materials into logical, cohesive summaries and reports.
• Communications skills sufficient to write clear and concise correspondence and draft legal notices and orders.
• Customer service skills to provide prompt, courteous and accurate information to customers in person, on the phone, and through e-mail and other written correspondence and effectively communicate and elicit information with tact and diplomacy.
• Skills to effectively use word processing software applications such as Microsoft Word to construct correspondence, memos, and reports.
• Ability to maintain confidentiality of confidential and private information according to law, rules, policies, and procedures.

Preferred Qualifications

• Knowledge of the Minnesota Board of Psychology Data Practice Act and applicable statutes and rules.
• Knowledge of the Minnesota Government Data Practices and Open Meeting Law.
• Organizational skills and the ability to handle daily multiple responsibilities including managing multiple cases in various stages of review.
• Ability to handle frequent interruptions and demands from internal and external customers.

Additional Requirements

This position requires successful completion of pre-employment reference checks.

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Samuel Sands at samuel.sands@state.mn.us. If you have questions about the selection process, contact Nella Austin at nella.austin@state.mn.us or 651-201-8005.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Nella Austin at nella.austin@state.mn.us.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.