Information Systems Technician Series (Service Mgmt)

Note for internal applicants: Successful candidates already at rates above the posted salary will be evaluated on an individual basis to determine final salary outcome.

This position may be filled at one of the three levels based on knowledge, skills, and abilities. The entry salary is posted above, with the Intermediate starting salary of $41,685.12, and a Senior starting salary of $48,621.60.

Job Location: Central Office, 601 West Main A, Jefferson City, MO

Why you’ll love this position:

Are you interested in joining a great IT support team? Are you detail oriented and organized? Do you like working with people and having variety in your job, learning something new every day? The information systems technician provides entry-level administrative and technical IT support, assists end users, and manages user accounts and access. Responsibilities are performed under direct supervision.

This opening is for one of our CAREER-LADDER positions which offers the opportunity for career advancement without having to participate in the competitive selection interview process. As you continue to learn, acquire new skills, and gain experience, you can be promoted to a higher-level position.

What you’ll do:

• Create accounts and user IDs in Active Directory for new employees and maintain data in our employee information database
• Grant access for users to network and applications, remove and change access as necessary, maintain employee access records in our access tracking system
• Communicate with end users via the phone, email and in person to resolve Tier 1 issues
• Install and uninstall software
• Maintain software license compliance information and reconcile differences

All you need for success:

Minimum Qualifications

• High School Diploma or GED/HiSET

More reasons to love this position:

MoDOT offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Visit our CAREERS page to explore all we have to offer. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for MoDOT, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found HERE.

At MoDOT you will play a key role in maintaining the seventh largest highway system in the United States. We value team players who are open-minded and work well with others to accomplish goals and fulfill our mission of safety, service, and stability. We see the growth of our team members as an investment, both in MoDOT's future and yours. If you're looking for diverse opportunities, challenging work, and a flexible environment, we want to talk to you about joining our winning team. MoDOT operates on shared values and your success in our organization depends upon modeling these values. CLICK HERE to view our mission, values, and tangible results. If you embrace these values, we welcome your application.

If you have questions about this position, please contact: cohrmocareers@modot.mo.gov