What are the responsibilities and job description for the Lead Customer Service Representative Call Center - Driver License Bureau position at State of Missouri?
Lead Customer Service Representative – Call Center (DLB)
Department of Revenue
Annual Salary: $ 47,472.24
Location: Truman Building - 301 West High Street, Jefferson City, MO
DOR’s vision is to provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale.
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DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
- Research and respond rapidly to complex telephone call questions and email correspondence.
- Main point of contact of all “not our person” processing.
- Provide leadership and guidance to employees within their assigned section; adjust unit workload; inform employees of new and revised laws, regulations, policies, procedures, systems and forms.
- Assist supervisors with statistical reporting.
- Assist with supervision and training within the section as needed.
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy Effective Writing
Self-directed Attention to Detail Clear Communication
QUALIFICATIONS:
- Possess a high school diploma or high school equivalency certificate. (Substitutions may be allowed)
- Comprehensive knowledge of the policies, procedures, and operations of the Department of Revenue.
- Comprehensive knowledge of laws, statutes, rules, and regulations applicable to the assigned area.
- Comprehensive knowledge of computer systems and software applications utilized by the assigned area.
- Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
Salary : $47,472
