What are the responsibilities and job description for the Lead Customer Service Representative - Pharmacy position at State of Missouri?
Lead Customer Service Representative
Division of Professional Registration
Missouri Board of Pharmacy
Position Closes 03/12/2025
Salary $42,611
Job Location: Division of Professional Registration, Missouri Board of Pharmacy, 3605 Missouri Boulevard, Jefferson City, Missouri 65109.
Why you’ll love this position:
This office promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment.
Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines in a paperless environment.
- Serve as a lead team member in the licensure section.
- Train customer service representatives, monitor work load and communicate directives and assignments.
- Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
- Correspond with applicants regarding errors and solutions.
- Enter information from the application into the licensure system.
- Prepare applications and supporting documentation for management and board review.
- Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
- Assisting with development and maintenance of procedure manuals and official forms and instructions.
What we are looking for:
Minimum Qualifications:
- Four or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or
- At least one year of experience at a Customer Service Representative level within Professional Registration
- (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
- Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel and OneNote.
Jennifer Boehm at jennifer.boehm@pr.mo.gov
Salary : $42,611
