Program Coordinator - Policy & Training

Program Coordinator/Claims Programs Manager

UI Benefits, Policy & Training

Annual Salary Range: $47,000 - $60,000

Why You Will Love This Position

The Division of Employment Security, UI Benefits section is looking for an independent, self-starter with excellent analytical skills to join our Policy and Training Team! We provide policy guidance, support, and assistance to the Regional Claims Centers’ management team with the goal of collaborative and effective oversight of the four Regional Claims Centers (RCCs) and administration of the unemployment insurance program. This position may be filled in St. Louis, Kansas City, Springfield, or Jefferson City.

What You Will Do

• Provides technical support, reviews procedures, creates written reports of review findings, and makes recommendations for program improvement.
• Oversees the business side of technology programs utilized in processing unemployment claims and accessing unemployment claim information.
• Assists in writing instructions for operating manuals, revising forms, and developing new procedures for UI Benefits programs as they pertain to law and policy changes.
• Assists in developing training regarding UI laws and procedures for RCC staff.
• Conducts quarterly Benefits, Timeliness and Quality (BTQ) reviews of nonmonetary determinations.
• Collaborates with other sections/agencies such as ITSD, UI Benefits Special Programs, UI Tax, UI Integrity, and DWD to ensure all policies are implemented seamlessly for all sections.
• Works with the RCCs management team in providing on-going evaluation of RCCs with the goal of supporting and determining strategies to improve efficiency and performance.
  
  

Qualifications

All you need for success:

• 8 years of relevant experience OR a Bachelor’s degree in an applicable field of study and 4 years of relevant experience
  
  

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Desired Attributes

• Comprehensive knowledge of unemployment insurance programs.
• Exercise independence and initiative in the performance of responsibilities.
• Accept and implement feedback with a positive attitude and constructively support open communication.
• Ability to review, analyze, interpret, and/or prepare federal and state laws, rules, regulations, policies, and procedures as related to the assigned program.
• Ability to develop, implement, and administer program goals and objectives.
• Ability to establish and maintain effective working relationships with departmental officials, legislators, staff associates, the general public, and others.
• Ability to analyze and evaluate policies and operations and formulate recommendations.
• Ability to provide leadership, clear guidance, support and oversight to professional, technical, and related program staff.
• Ability to manage change, provide program management, and achieve results.
• Ability to develop short and long-range plans that meet established objectives and contribute to the overall goals and mission of the agency.
• Ability to manage multiple projects and meet deadlines.
• Possess strong business acumen and attention to detail in Benefits operations to guide process development and system changes.
  
  

More Reasons To Love This Position

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

If you have questions about this position, please contact: Jerry Duvall at 816-889-2627 or by email at Jerry.Duvall@labor.mo.gov .