What are the responsibilities and job description for the Administrative Technician SNAP position at State of Nebraska?
The work we do matters!
Hiring Agency:
Health & Human Services - Agency 25Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
Are you passionate about helping others and making a positive difference? Do you have strong organizational and communication skills? The Office of Economic Assistance and the Department of Health and Human Services (DHHS) are seeking a dedicated and enthusiastic Administrative Technician for the Supplemental Nutrition Assistance Program (SNAP) Collector. In this key role, you will play a vital part in supporting clients and service providers with SNAP debt collections and payments, ensuring that essential resources reach those in need.
About the Role:
As an Administrative Technician for SNAP Collections, you will help manage the debt collection process, ensure compliance with state and federal regulations, and maintain accurate records for SNAP program clients. You’ll contribute directly to the efficient operation of the DHHS and assist in providing resources that support your community.
What We Offer:
At DHHS, we value our employees and their dedication. We offer a supportive and friendly work environment with a comprehensive benefits package that includes:
State-matched retirement contribution of 156%!
13 paid holidays per year!
Generous leave accruals that begin immediately – includes 12 paid vacation days and 12 paid sick days!
Tuition reimbursement program!
Public Service Loan Forgiveness Program (PSLF) through the Federal government.
79% employer-paid health insurance plans.
Dental and vision insurance plans.
Employer-paid $20,000 life insurance policy.
Career advancement opportunities as the largest and most diverse employer in the state.
Training and development based on your career goals.
If you are ready to jump-start your career with the State of Nebraska and make a meaningful difference in the community, apply today!
Wage: $17.498 per hour
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Dress Attire: Business Casual
What we are looking for:
We are looking for candidates who are detail-oriented with excellent organizational skills and possess strong written and verbal communication skills. Ideal candidates will be passionate about helping others and providing excellent customer service. Experience in administrative or clerical roles, particularly involving data management or payments, is preferred but not required. We seek individuals who have problem-solving and negotiation skills and are comfortable handling sensitive situations with professionalism. Candidates should be eager to learn about state and federal regulations and contribute to process improvements. The ideal candidate thrives in both independent and team-based environments and enjoys making a difference in their community by supporting clients in accessing essential resources.
Key Responsibilities:
- SNAP Collections: Respond to client inquiries regarding SNAP debts and collection processes, negotiate payment arrangements, and set up repayment plans in compliance with state and federal regulations.
- Payments Processing: Verify payment methods, process checks, manage returned payments, and handle requests for payment replacements.
- US Bank ReliaCard Management: Assist with internal and external inquiries related to US Bank ReliaCard payments and update client information as needed.
- Administrative Duties: Create and update operational manuals, assist in training new personnel, and organize work assignments to meet departmental goals.
- Continuous Improvement: Offer feedback on work processes and contribute to efficiency improvements within the team.
Requirements/Qualifications
Minimum Qualifications: Coursework/training or experience related to research, presentation, or publication in an area related to the programs or functions of the employing agency; business administration; accounting; customer service; and/ or technical support work, including use of computer software such as word processing, spreadsheets, and database management.
Preferred Qualifications: Experience with NFocus Eligibility system. Bi-lingual English and Spanish.
Knowledge/Skills/Abilities
- Knowledge of: administrative and office processes and procedures and associated computer applications such as word processing, file management, record keeping, and database management; customer service processes and principles; specialized processes and terminology associated with assigned work.
- Skill in: active listening; asking questions; understanding instructions; using word processing; creating spreadsheets, charts, graphs, and reports; managing time, schedules, and priorities; monitoring and assessing program performance; applying critical thinking techniques.
- Ability to: formulate and recommend alternative courses of action; communicate and exchange information and ideas with others; interpret and apply policies, procedures, and regulations; track and monitor information; retrieve information from a variety of sources; maintain confidential records.
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Instructions for Applying
Important points to remember when applying:
- The employment application is required and is the primary source of information used to determine if you meet the minimum requirements of the job.
- Make sure your application is complete. Incomplete applications are rejected.
- You will not be allowed to change your application after you have applied for a position and you cannot re-apply for the the same position unless it is posted again.
- You have the opportunity to attach a resume; however, it should not be used to replace any information asked for on the official application.
- When you have successfully applied for a job, you will receive a confirmation on the screen and your application will be available on your Candidate Home page.
We encourage you to use the Search for Jobs feature to find jobs that are available in a particular location or a job that matches your work experience.
Applicants who need accommodation in the selection process should request this in advance. Requests can be made by contacting the Nebraska State Personnel Office 1526 K Street, Suite 100, Lincoln, NE. (402)471-2075.
These positions are subject to application of Veterans' Preference.
Salary : $18
