IT Infrastructure Support Analyst Senior

The work we do matters!Hiring Agency : Education - Agency 13Location : Lincoln, NEHiring Rate : $33.118Job Posting : JR2025-00012752 IT Infrastructure Support Analyst Senior (Open)Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed) : 02-01-2025Job Description : Are you looking for an exciting environment where there's always new things to learn? We have a great position for you! We are looking for an experienced Infrastructure Support Analyst to provide customer service to our staff and solve technical issues related to hardware, applications, and network services in a Mac environment.If you are customer-oriented, adaptable, and have a desire to problem solve with high attention to detail, apply today! This is a rewarding position working directly with people to solve problems.Office Location & Schedule : This position is assigned to our office located at 84th & O St, Lincoln, NE, with potential for some telework after an onboarding and training period, contingent upon proper agency approvals.Pay Rate : $33.118 / hourThis rate is based upon available budget funds; any offer will be made at this rate.Teammates EnjoyIn addition to being part of meaningful work and making a difference through public service, our Total Compensation package includes an approximate $28,200 in additional Benefits value! See full benefits information at https : / / statejobs.nebraska.gov / index.html#benefitsCompetitive benefits, paid time off, and retirement79% employer-paid health insurance, dental, vision, long and short-term disability, flex spending and health savings accounts, employee discount program, and more!Generous vacation and sick leave earnings each year (starting at 12 days each!), plus a variety of other leave types156% state-matched retirement (yes, that's $1.56 for every dollar!) with a guaranteed 5% returnThirteen paid holidays per yearEssential FunctionsMonitors the helpdesk including troubleshooting and providing technical assistance with hardware and software issues, networks, and server environments.Facilitates technology onboarding for new employees, including account creation, provisioning devices, and providing guidance on set up.Maintains Linux Server and MacOS environments, ensures secure access provisioning, account management, and identity synchronization. Optimizes performance, scalability, and security, and audits for vulnerabilities.Manages recovery operations, backups, and disaster recovery procedures, and ensures data integrity and availability to contribute to Continuity of Operations.Ensures secure and efficient data exchange across Linux Server, macOS, and integrated systems.Develops and integrates solutions to establish and implement end-user device policies, ensuring consistency and compliance. Assists with service delivery (e.g., Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), and File Services).Packages and deploys software to staff. Administers Mobile Device Management (e.g., laptops, phones, printers) and Identity Access Management (i.e., user accounts).Develops and implements Standard Operating Procedures (SOPs) to all end-user devices, applications, and services for infrastructure management, troubleshooting, and automation.Maintains inventory of computers, monitors, and mobile devices, including preparing computer equipment for surplus, replacement schedules, and receiving and deploying new computer equipment and software.Supports training regarding hardware and software and assists with development and delivery of training.Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment.Working Conditions and Travel : This position requires approximately 90% of work time spent in an office environment (e.g., state offices, home offices); the remaining 10% is spent traveling or working in alternative sites such as other NDE offices, conferences, or meetings. There is also approximately one day of overnight travel per month.Requirements / QualificationsMinimum Qualifications : Bachelor's degree in a related field such as computer science, computer engineering, or management information systems, and two years of experience related to the essential functions of the position. Any equivalent education and / or work experience may be substituted in order to meet the minimum qualifications of the position.Preferred Qualifications : Experience supporting Linux Server and Mac OS, and some Microsoft OS experience. Experience working with Microsoft Office Suite, Google Docs, and Adobe Software, as well as Active Directory, LDAP queries, PowerShell, and scripting and application packaging.BenefitsWe offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit : https : / / statejobs.nebraska.gov / index.html#benefitsEqual Opportunity StatementThe State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.

Salary : $28,200