What are the responsibilities and job description for the Site Support Supervisor position at State of Nebraska?
The work we do matters!
Hiring Agency :
Administrative Services - Agency 65
Location : Lincoln, NE
Hiring Rate : 43.566
Job Posting :
JR2025-00013773 Site Support Supervisor (Open)
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed) :
03-12-2025
Job Description :
Do you crave variety? Do you enjoy challenges? Are you a team player and customer-service oriented? Consider joining our team! The Office of the Chief Information Officer has an IT Supervisor position that might be right for you.
Under limited supervision and direction of the Regional Site Support Administrator, this position will be responsible for mentoring and guidance of Desktop Support staff with supporting over 70 State Agencies. Providing onsite and remote desktop support. The position will assist in developing budgets, establishing rates, and setting standards for staff performance.
This position is in office at 301Centennial Mall South, Lincoln, NE 68509. The hours for this position are Monday through Friday 8am to 5pm.
Look at what we have to offer!
- 13 paid holidays
- Vacation and sick leave that begin accruing immediately
- Military leave
- 156% (that's not a typo!) state-matched retirement
- Tuition reimbursement
- Employee assistance program
- 79% employer paid health insurance plans
- Dental and vision insurance plans
- Employer-paid $20,000 life insurance policy
- Public Service Loan Forgiveness Program (PSLF) through the Federal government
- Wide variety and availability of career advancement as the largest and most diverse employer in the State
- Opportunity to be part of meaningful work and make a difference through public service
- Training and Development based on your career aspirations
- Fun, inviting teammates
- A safe and secure environment
At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!
Job duties
Candidate will provide technical support at a supervisor level for our Desktop Support staff. The candidate will work closely with customers to determine the best course of action for their computer needs and Agency enterprise refresh plans and IT projects. Analyzing existing computer systems and making recommendations for upgrades and improvements. Developing and overseeing the installation of systems, which include software and hardware. Performing tests and troubleshooting, as well as quality assurance. Implementing safety procedures and data recovery plans. Recruiting, training, and evaluating staff members. Developing user manuals, as well as policies, procedures, and safety protocols. Collaborating with other departments and professionals in the development of IT systems. Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications. Delegating tasks and developing budgets and work schedules. Staying up to date with field advancements and ensuring the team receives refresher training as well. Other duties as assigned within the scope of the classification
Requirements / Qualifications
Minimum Qualifications : A bachelor's degree or equivalent in computer science, information systems, mathematics, engineering or other related field and two years of experience in a related information technology discipline (network infrastructure, coding, systems or database); experience can be substituted for education on a year for year basis, one year of which as a project coordinator, leader, or supervisor.
Preferred Qualifications : Degree in computer science, IT, or similar experience. Degree or completed courses in business administration would be advantageous. Practical experience installing and maintaining systems is recommended. Strong written and verbal communication skills. Excellent interpersonal and leadership skills.
Other : Regular and reliable attendance is required.
Knowledge, Skills and Abilities
Experience supporting a desktop environment Experience or familiarity with Active Directory and SCCM.
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit : https : / / statejobs.nebraska.gov / index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Salary : $43,566
