What are the responsibilities and job description for the Technical Services Manager position at State of Nebraska?
The work we do matters!
Hiring Agency:
Transportation - Agency 27Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
We reward our employee’s hard work with a friendly and supportive work environment and a comprehensive benefits package that includes:
- State-matched retirement contribution of 156%
- 13 paid holidays
- Generous leave accruals that begin immediately
- Military leave
- Tuition reimbursement program
- Dependent tuition reimbursement program with partnering Nebraska community colleges
- Public Service Loan Forgiveness Program (PSLF) through the Federal government
- 79% employer-paid health insurance plans
- Dental and vision insurance plans
- Employer-paid $20,000 life insurance policy
- Wide variety and availability of career advancement as the largest and most diverse employer in the State
- Opportunity to be part of meaningful work and make a difference through public service
- Training and Development based on your career aspirations
- Job security and stability, even during times of economic hardship
- Employee Assistance Program
- Fun, inviting teammates
- Free parking
Pay range is $47.919 - $71.880 per hour. The pay rate may be commensurate with education and/or experience within fiscal constraints if approved.
JOB DUTIES:
Overseeing IT Operations requires a balance of strategic leadership, technical expertise, and process management. Key responsibilities for this position include:
- Business Relationship Management – Align IT services with business needs, fostering partnerships and driving technology solutions.
- Team Leadership & Development – Build and mentor a high-performing IT team, fostering collaboration, accountability, and professional growth.
- Solutions Management – Ensure the reliability, security, and efficiency of transportation-related IT systems.
- Service Delivery Oversight – Manage IT support teams to provide timely, effective technical assistance and maintain high customer satisfaction
- Incident & Problem Management – Develop processes to quickly identify, resolve, and prevent IT issues to minimize downtime.
- Budgeting & Resource Allocation – Manage IT budgets, optimize costs, and allocate resources effectively to support organizational goals.
- Process Improvement – Continuously enhance IT operations through automation, best practices, and efficiency improvements.
- Security & Compliance – Ensure IT operations follow cybersecurity protocols, regulatory requirements, and risk management strategies.
- Vendor & Contract Management – Oversee relationships with technology vendors, ensuring service agreements meet business objectives.
- Perform other duties as assigned.
Requirements / Qualications:
Minimum Qualifications: A bachelor’s degree or equivalent in computer science, information systems, mathematics, engineering or other related field and two years of experience in related information technology discipline(s) (network infrastructure, coding, systems or database), and two years of experience supervising activities of professional level IT Staff; experience can be substituted for education on a year for year basis, two years of which should be as a project coordinator, leader, or supervisor.
Preferred Qualifications: Demonstrated experience in:
- 8 years of progressive IT experience, including leadership in IT operations, infrastructure, or service management.
- Enterprise technology support teams and drive IT strategy, process optimization, and governance.
- Project management, including vendor negotiations, resource planning, and organizational change management.
- Successfully led cross-functional teams, fostering collaboration and improving service delivery.
- Communication, facilitation, and decision-making.
- Commitment to customer service excellence and continuous process improvement.
- Motivate and lead teams to achieve complex project goals.
KNOWELEDGE / SKILLS / ABILITIES:
Skills in:
- Leadership & Team Management – Ability to inspire, mentor, and develop high-performing IT teams.
- Strategic Thinking – Capacity to align IT operations with organizational goals and drive continuous improvement.
- Problem-Solving – Strong analytical skills to identify issues, troubleshoot effectively, and implement solutions.
- Communication & Collaboration – Excellent verbal and written skills to engage with stakeholders across technical and non-technical backgrounds.
- Project & Change Management – Knowledge/experience to manage IT projects, deployments, and transitions with minimal disruption.
- Vendor & Contract Management – Ability to negotiate and manage technology service providers and agreements.
- Budgeting & Resource Allocation – Proficiency in managing IT budgets, optimizing costs, and allocating resources efficiently.
Abilities:
- Adaptability – Stay current with emerging technologies and adjust strategies accordingly.
- Decision-Making – Make informed choices that balance business needs, security, and efficiency.
- Customer Service Focus – Ensure IT services enhance user experience and meet organizational expectations.
- Process Improvement – Drive innovation and automation to optimize IT operations.
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Instructions for Applying
Important points to remember when applying:
- The employment application is required and is the primary source of information used to determine if you meet the minimum requirements of the job.
- Make sure your application is complete. Incomplete applications are rejected.
- You will not be allowed to change your application after you have applied for a position and you cannot re-apply for the the same position unless it is posted again.
- You have the opportunity to attach a resume; however, it should not be used to replace any information asked for on the official application.
- When you have successfully applied for a job, you will receive a confirmation on the screen and your application will be available on your Candidate Home page.
We encourage you to use the Search for Jobs feature to find jobs that are available in a particular location or a job that matches your work experience.
Applicants who need accommodation in the selection process should request this in advance. Requests can be made by contacting the Nebraska State Personnel Office 1526 K Street, Suite 100, Lincoln, NE. (402)471-2075.
These positions are subject to application of Veterans' Preference.
Salary : $48 - $72
