What are the responsibilities and job description for the UI Claims Specialist position at State of Nebraska?
The work we do matters!
Hiring Agency:
Labor - Agency 23Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
We are looking for Individuals who are customer focused, detail-oriented, effective communicators and enjoy working in a team-oriented environment. If this sounds like you...apply today!
Here's what we have to offer!
- 13 paid holidays
- Vacation and sick leave that begin accruing immediately
- Military leave
- 156% state-matched retirement
- Tuition reimbursement
- Employee assistance program
- 79% employer paid health insurance plans
- Dental and vision insurance plans
- Employer-paid $20,000 life insurance policy
- Public Service Loan Forgiveness Program (PSLF) through the Federal government
- Wide variety and availability of career advancement as the largest and most diverse employer in the State
- Opportunity to be part of meaningful work and make a difference through public service
- Training and Development based on your career aspirations
- Fun, inviting teammates
- A safe and secure environment
Examples of Work
- Assist unemployment insurance claimants with navigating the NEworks systems and provide technical support by guiding and coaching in the filing of initial, additional, and weekly claims for unemployment insurance benefits.
- Receive and respond to telephone and/or in-person inquiries from claimants, employers, other agencies, and the general public regarding the unemployment insurance program, by interpreting state and federal unemployment insurance laws, agency rules, regulations, policies, procedures, and guidelines.
- Explain services, procedures, options, and benefits to customers. Discuss NDOL and American Job Center services and refer accordingly.
- Pre-screen claims by gathering and assessing key database information on individuals' type and location of employment and applying Nebraska, federal and state laws to make decisions.
- Collect, record and store claimant demographics and employment history, along with appropriate occupational classification codes, and enter respective data into a computer database.
- Retrieve, review, and verify all client personal and employment information data for accuracy and completeness and update as required.
- Conduct periodic eligibility review interviews with unemployed individuals regarding ability and availability for work in person and over the phone.
- Review, batch and forward all claims for appropriate action. Complete and submit supplemental documentation.
- Other duties as assigned.
Location: Positions are in-office located at 5752 Ames Avenue, Omaha, NE
Schedule: 8am-5pm; Monday-Friday
Schedule: 8am-5pm; Monday-Friday
Requirements / Qualifications
Minimum Qualifications: Training or experience in areas such as public contact, customer service, call center and/or performing office/clerical procedures, including the use of personal computer, associated software, and office equipment.
Preferred Qualifications: Associate degree in business administration, marketing, human resources, social services or related field. Experience working as a customer service representative. Spanish/English bilingual language skills preferred but not required.
Knowledge, Skills and Abilities
Knowledge of: State and Federal regulations and policies; Nebraska Employment Security Law.
Knowledge of: State and Federal regulations and policies; Nebraska Employment Security Law.
Skilled in: interviewing to collect elicit essential information; accurate data entry; organizing and filing workload.
Ability to: investigate and analyze data to determine facts and draw reasonable conclusions; use computer in daily tasks; interpret written information and forward to appropriate parties; respond in a timely manner to deadlines; interact effectively with customers from varying backgrounds; work under limited supervision; regular and reliable attendance required.
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Instructions for Applying
Important points to remember when applying:
- The employment application is required and is the primary source of information used to determine if you meet the minimum requirements of the job.
- Make sure your application is complete. Incomplete applications are rejected.
- You will not be allowed to change your application after you have applied for a position and you cannot re-apply for the the same position unless it is posted again.
- You have the opportunity to attach a resume; however, it should not be used to replace any information asked for on the official application.
- When you have successfully applied for a job, you will receive a confirmation on the screen and your application will be available on your Candidate Home page.
We encourage you to use the Search for Jobs feature to find jobs that are available in a particular location or a job that matches your work experience.
Applicants who need accommodation in the selection process should request this in advance. Requests can be made by contacting the Nebraska State Personnel Office 1526 K Street, Suite 100, Lincoln, NE. (402)471-2075.
These positions are subject to application of Veterans' Preference.
Salary : $20,000
