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Business Operations Specialist II

State of New Mexico
Albuquerque, NM Full Time
POSTED ON 1/24/2025
AVAILABLE BEFORE 4/23/2025

18.34 - $29.34 Hourly

38,140 - $61,024 Annually

This position is a Pay Band 55

Posting Details

The New Mexico Board of Pharmacy regulates the pharmaceutical industry that includes licensing pharmacists, pharmacy technicians, pharmacist interns, pharmacies, hospitals, nursing homes, public health clinics, drug research facilities, and boarding homes.

This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

Why does the job exist?

The position will provide accurate, detailed, organized and timely support to the board, licensees, and applicants.

How does it get done?

Key Responsibilities Include :

Process licenses and manage documents :

  • Online and paper applications and renewal applications;
  • Prepare files for new applications;
  • File all applications, attachments, and required reporting documents to appropriate file;
  • Process requests for license amendment and status change;
  • Mail renewal notices prior to expiration date for all licenses.

Provide prompt, courteous and accurate customer service; and administrative support.

  • Communicate professionally and courteously with all customers;
  • Receive, process and route incoming phone calls, mail, facsimiles, electronic documents, and e-mail promptly :
  • As needed, process incoming and outgoing mail;
  • Receive and assist walk-ins;
  • Provide support for law updates (scheduling, certificates, document attendance);
  • Assist with receipting as needed.
  • Perform additional tasks and assignments as requested. May include document collection and preparation for

    IPRA requests and subpoenas.

    Who are the customers?

    Customers include the public, licensees, license applicants, and board of pharmacy staff and members.

    Ideal Candidate

    The ideal candidate will have excellent customer service skills; organizational skills; communication skills; and will accurately and efficiently handle responsibilities and assignments to fulfill job related duties. The ideal candidate will perform routine responsibilities without assignment or prompting, in a timely and accurate manner.

    Minimum Qualification

    High School diploma or Equivalency and two (2) years of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, and / or contract management. Any combination of education from an accredited college or university in a related field and / or direct experience in this occupation totaling two (2) years may substitute for the required experience.

    Substitution Table

    These combinations of education and experience qualify you for the position :

    Education Experience 1 High School Diploma or Equivalent AND 2 years of experience 2 Associate's degree or higher (Bachelor's, Master's) AND 0 years of experience

  • Education and years of experience must be related to the purpose of the position.
  • If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
  • Employment Requirements

    Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment. Must be able to pass a background check.

    Working Conditions

    Work is performed in an office setting with exposure to Visual / Video Display Terminal (VDT) and extensive personal computer and phone usage; extended periods of sitting. Must be able to lift 25 lbs.

    Supplemental Information

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    Agency Contact Information : Cheranne McCracken (505) 222-9841. Email

    For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

    Bargaining Unit Position

    This position is not covered by a collective bargaining agreement.

    Salary : $38,140 - $61,024

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