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Investigation Case Aide (CYFD/PSD #10116351)

State of New Mexico
Tucumcari, NM Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 4/19/2025
Posting Details

We are so pleased that you are interested in making an impact through our work at CYFD! The department thrives on dedicated, empathetic, and talented employees who ensure the well-being of the children and families in New Mexico by keeping them safe and healthy.

By joining CYFD, you'll work to find the best ways to support families through difficult situations using community-based prevention and intervention programs. Employees have teammates and a committed leadership team to support them every day.

We look forward to you joining us because caring for and supporting New Mexico's children and youth will take all of us. I know the department's mission is critical to improving the overall well-being of children in our state and, in turn, strengthening the future of New Mexico.

THIS JOB POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist?

Incumbent will support the investigation, permanency and placement unit staff in gathering collateral information for investigations and contacting collateral supports, entering documentation in the case records and supporting investigative, placement and permanency staff while in the field when individual visits are of concern.

This position will support caseworkers by making referrals for services for children and parents, completing documentation in FACTS for the workers, setting up appointments for caseworkers to visit children, parents and resource parents, completing payments in FACTS for resource parents and providers, supervise community visits, help search for relatives, tracking down records, scheduling and tracking necessary staffing, following up on items that are required after certain staffing, contact references for home studies and help resource parents follow up on outstanding items.
How does it get done?

Support to caseworkers with activities like contacting collateral's, setting up services and appointments, supervising visits, searching for relatives, tracking down records, tracking meetings, scheduling meetings;

Documentation in FACTS for Caseworkers.
Minimum Qualification

High School diploma or equivalent and two (2) years of experience as a social or community coordinator and/or social worker assistant. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
Employment Requirements

Pre-employment background investigation is required and is conditional pending results. Must possess and maintain a current and valid Driver's License.
Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required
Supplemental Information

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Agency Contact Information: Donna Garcia, (575) 781-7113. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

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