IT Application Development Manager I

42.82 - $68.52 Hourly

89,075 - $142,520 Annually

This position is a Pay Band IG

Posting Details

The Department of Public Safety (DPS) houses the New Mexico State Police (NMSP) and provides many services to the entire law enforcement community. DPS is the FBI-designated Criminal Justice Information Services (CJIS) Systems Agency (CSA) for the State of New Mexico. As such, DPS is the exclusive entity in New Mexico that provides access to CJIS for all federal, state, local, and tribal Law Enforcement Agencies (LEA).

The DPS Information Technology Division (ITD) provides a portfolio of services to the entire law enforcement community in New Mexico in addition to being the key technology partner of NMSP and the other statewide law enforcement support divisions of DPS. ITD's leadership is committed to helping everyone on our team grow professionally and personally through training, mentorship, and challenging work assignments.

DPS has one of the most complex infrastructures in the State of New Mexico. It consists of over 50 physical offices including the DPS headquarters, the NM Law Enforcement Academy, three forensic labs, three 911 communications / dispatch centers, 12 NMSP district offices, and a significant number of permanent and transitory sub-stations in key locations throughout the state. In addition to these physical locations, the network consists of 650 NMSP patrol units, the NMSP helicopter, and several mobile command centers. The network is accessed 24 hours per day, 7 days per week, with no tolerance for downtime by DPS civilian staff, NMSP, and all federal, state, local, and tribal law enforcement agencies to receive mission-critical CJIS and to access many other systems.

DPS ITD's Application Development and Support Bureau (ADSB) is responsible for developing and supporting in-house applications, vendor-hosted applications, and third-party system data integrations for DPS, NMSP, and the entire statewide law enforcement community. Many of the applications are highly specialized for law enforcement and are installed in the various environments described earlier.

Over the years, the number and complexity of the systems and applications supported by DPS ITD have grown significantly. As law enforcement has grown more and more reliant on technology, the need to keep these systems and applications operational 24 / 7 / 365 has grown as well. Multiple agencies across the state use mission-critical systems managed by DPS ITD to dispatch and track officers, write citations and crash reports, and look up the status of people and vehicles. DPS is currently implementing several new systems and applications that will further increase the work supported by the ADSB.

Specifically, the development section of ADSB is responsible for design development and implementation of new systems. The manager will work closely with the Project Management Office (PMO) at various stages to ensure new systems and applications deliver the expected results and are thoroughly tested.

Why does the job exist?

The Application Development Manager is responsible for managing ADSB's Application Development Section and its staff members.

In collaboration with the Bureau Chief, this manager is responsible for the day-to-day operations of the Application Development Section, including the 24 / 7 / 365 operations supporting law enforcement statewide. The 9-person development team is an integral part of ITD.

How does it get done?

The Application Development Manager oversees the day-to-day operations of the DPS ITD Application Development Section. The Application Development Manager works closely with the ADSB Bureau Chief to oversee a growing staff of dedicated professionals who are dedicated to the mission of DPS. The following are the primary duties of the Application Development Manager :

• Oversee the recruitment and development of employees under the direct and indirect supervision of the Manager. Provide mentorship to these employees and unit heads under the Manager's charge.
• Develop metrics to ensure that the development section's operational functions are performed efficiently. Develop systems to capture, track, and report on metrics about operational and business functions in a manner that enables process improvement.
• Build strong relationships with other managers, supervisors, and key stakeholders within and outside of DPS. Leverage these relationships to learn about ITD's customers' needs and ensure that ITD's services remain aligned with these needs.
• Ensure that personnel remain customer-centric and aligned with the mission of keeping the public and officers throughout New Mexico safe.
• Serves as the final point of escalation of production applications within DPS, including in-house applications and vendor partner applications.
• Documents, tracks, and monitors the problem to facilitate timely resolution. Updates the global knowledge database for problem resolution.
• Ensure practice of department security standards.
• Take personal responsibility for the success of the support team and ITD as a whole.

Who are the customers?

DPS including NMSP and all Law Enforcement and criminal justice agencies within the state of New Mexico.

Ideal Candidate

Ideal Candidate

Minimum Qualification

Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and six (6) years of experience in software programming. Any combination of education from an accredited college or university in a related field and / or direct experience in this occupation totaling ten (10) years may substitute for the required education and experience. At least two (2) years of which must be leading / supervising an applications development team.

Substitution Table

These combinations of education and experience qualify you for the position :

Education Experience Education Experience 1 High School Diploma or Equivalent AND 10 years of experience OR High School Diploma or Equivalent AND 10 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 8 years of experience Associate's degree or higher in any field AND 10 years of experience 3 Bachelor's degree in the field(s) specified in the minimum qualification AND 6 years of experience 4 Master's degree in the field(s) specified in the minimum qualification AND 4 years of experience 5 PhD degree in the field(s) specified in the minimum qualification AND 2 years of experience

Employment Requirements

Employment is subject to a pre-employment background investigation and fingerprinting in accordance with all terms and conditions of federal and state law, rules and regulations; and is conditional pending results. Continued employment is contingent upon remaining felony free, per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy.

Working Conditions

Office setting, exposure to Visual / Video Display Terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift 25 lbs. Continuous Visual Acuity and verbal communication. Extensive personal computer usage. Occasional need to move computer equipment. Occasional travel.

Supplemental Information

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Agency Contact Information : Prakash Bhakta (505) 316-5410. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.

Salary : $89,075 - $142,520