What are the responsibilities and job description for the IT Business Analyst II (RLD #30691) position at State of New Mexico?
Posting Details
New Mexico Regulation and Licensing Division certifies and regulates approximately 429,000 individuals and businesses that fall into the following seven divisions: Alcoholic Beverage Control Division, Boards and Commissions Division, Cannabis Control Division, Construction Industries Division, Financial Institutions Division, Manufactured Housing Division, and Securities Division.
Our goal is to assure that New Mexicans receive quality services from qualified individuals and businesses while also ensuring a fair and prompt administrative process.
Interviews are anticipated to be conducted within two weeks of closing date.
Why does the job exist?
This position exists to support the Regulation and Licensing Department in optimizing its use of the Salesforce platform by analyzing business needs, defining system requirements, and improving processes. As an IT Business Analyst II, the role bridges the gap between business and technology teams, ensuring that complex information systems align with regulatory and operational goals. The position is essential for identifying inefficiencies, facilitating system enhancements, and guiding stakeholders through data-driven decision-making to enhance service delivery and compliance.
How does it get done?
The IT Business Analyst II in the Regulation and Licensing Department is responsible for analyzing business needs, defining system requirements, and identifying opportunities for process improvement within the Salesforce platform. This role acts as a bridge between business and IT teams, ensuring clarity in system design and implementation while facilitating collaboration across stakeholders. Key responsibilities include evaluating current policies, procedures, and operational methods to enhance efficiency and compliance, as well as participating in system development, use case analysis, and user acceptance testing. The analyst also develops comprehensive documentation such as requirements specifications, user guides, and training materials, while contributing to continuous improvement initiatives. Additionally, they play a critical role in problem-solving by conducting root cause analysis, recommending data-driven solutions, and supporting leadership in strategic decision-making. Through effective stakeholder engagement, quality assurance, and process optimization, this position ensures that technology solutions align with regulatory and operational goals.
Who are the customers?
New Mexico Regulation and Licensing Department leadership, divisions, employees as well as constituents of the State of New Mexico.
Ideal Candidate
New Mexico Regulation and Licensing Department leadership, divisions, employees as well as constituents of the State of New Mexico.
Minimum Qualification
Bachelor's degree in any field and four (4) years of experience in information technology or business analysis. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling eight (8) years may substitute for the required education and experience. PMI-PBA certification may be substituted for one (1) year of education.
Employment Requirements
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.
Must be able to pass a background check.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Juan Torres (505) 538-0115. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
New Mexico Regulation and Licensing Division certifies and regulates approximately 429,000 individuals and businesses that fall into the following seven divisions: Alcoholic Beverage Control Division, Boards and Commissions Division, Cannabis Control Division, Construction Industries Division, Financial Institutions Division, Manufactured Housing Division, and Securities Division.
Our goal is to assure that New Mexicans receive quality services from qualified individuals and businesses while also ensuring a fair and prompt administrative process.
Interviews are anticipated to be conducted within two weeks of closing date.
Why does the job exist?
This position exists to support the Regulation and Licensing Department in optimizing its use of the Salesforce platform by analyzing business needs, defining system requirements, and improving processes. As an IT Business Analyst II, the role bridges the gap between business and technology teams, ensuring that complex information systems align with regulatory and operational goals. The position is essential for identifying inefficiencies, facilitating system enhancements, and guiding stakeholders through data-driven decision-making to enhance service delivery and compliance.
How does it get done?
The IT Business Analyst II in the Regulation and Licensing Department is responsible for analyzing business needs, defining system requirements, and identifying opportunities for process improvement within the Salesforce platform. This role acts as a bridge between business and IT teams, ensuring clarity in system design and implementation while facilitating collaboration across stakeholders. Key responsibilities include evaluating current policies, procedures, and operational methods to enhance efficiency and compliance, as well as participating in system development, use case analysis, and user acceptance testing. The analyst also develops comprehensive documentation such as requirements specifications, user guides, and training materials, while contributing to continuous improvement initiatives. Additionally, they play a critical role in problem-solving by conducting root cause analysis, recommending data-driven solutions, and supporting leadership in strategic decision-making. Through effective stakeholder engagement, quality assurance, and process optimization, this position ensures that technology solutions align with regulatory and operational goals.
Who are the customers?
New Mexico Regulation and Licensing Department leadership, divisions, employees as well as constituents of the State of New Mexico.
Ideal Candidate
New Mexico Regulation and Licensing Department leadership, divisions, employees as well as constituents of the State of New Mexico.
Minimum Qualification
Bachelor's degree in any field and four (4) years of experience in information technology or business analysis. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling eight (8) years may substitute for the required education and experience. PMI-PBA certification may be substituted for one (1) year of education.
Employment Requirements
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.
Must be able to pass a background check.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Juan Torres (505) 538-0115. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
