What are the responsibilities and job description for the New MexiCare Intake Specialist (ALTSD #10117765) position at State of New Mexico?
Posting Details
Aging and Long-Term Services Department's (ALTSD) mission is the belief that New Mexico's older adults and adults with disabilities have the right to remain active participants in their communities, to age with respect and dignity, to be protected from abuse, neglect, and exploitation and to have equal access to health care. The Long-Term Care programs at ALTSD administer home- and community-based programs to allow older adults to thrive in their homes and communities to reduce nursing home placements and emergency department visits.
Why does the job exist?
Under the Direction of the Division/Program Director, the New MexiCare Intake Specialist will:
The New MexiCare Intake Specialist will under the direction of Division/Program Director:
ALTSD clients, other agency staff, contractors, home care agencies, and community organizations.
Ideal Candidate
ALTSD clients, other agency staff, contractors, home care agencies, and community organizations.
Minimum Qualification
Bachelor's degree in Social Work, Psychology, Guidance, and Counseling, Education,
Sociology, Criminal Justice, Criminology and/or Family Studies/Services and two (2) years of any combination of experience including working with communities, working on health or social
service related matters, social work/case management experience, behavioral health, and/or health care. Any combination of education from an accredited college or university in a related
field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid driver's license. Pre-employment background investigation is required. Must pass State and Federal criminal background check. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.
Working Conditions
Work is performed in an office setting and community setting with extensive use of personal computer, telephone, fax, copier, and other related office equipment. Occasional after hours and occasional weekends may be required. Occasional travel throughout the state.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Jennifer Vigil (505) 428-8626. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is NOT covered by a collective bargaining agreement.
Aging and Long-Term Services Department's (ALTSD) mission is the belief that New Mexico's older adults and adults with disabilities have the right to remain active participants in their communities, to age with respect and dignity, to be protected from abuse, neglect, and exploitation and to have equal access to health care. The Long-Term Care programs at ALTSD administer home- and community-based programs to allow older adults to thrive in their homes and communities to reduce nursing home placements and emergency department visits.
Why does the job exist?
Under the Direction of the Division/Program Director, the New MexiCare Intake Specialist will:
- Responsible for assisting callers on the New MexiCare line, email, faxes, etc.
- Provide technical assistance and support to participants, caregivers, and contractors
- Resolve complex client eligibility and payment issues by providing accurate and timely information
- Complete assessments ;
- Responsible for assisting ALTSD clients by gathering the required information and conduct follow-up as applicable
- Track and report for KPI's and Performance Measures , accurately and timely, as established by the agency
- Assist with other duties as assigned and may be required to report to SF office or other travel assignments.
The New MexiCare Intake Specialist will under the direction of Division/Program Director:
- Provide technical assistance and support to participants and caregivers including resolving complex client eligibility and payment issues by
- Responsible for the tracking and monitoring of constituent concerns (5% of time spent)
- Complete assessments (10% of time spent)
- Enter and maintain client information in the database with high attention to detail. (10% of time spent)
- Tracking and monitoring of participants and caregivers cases, to include eligibility status, budget status, service planning, and follow up as
- Track and report for KPI's and Performance Measures, accurately and timely, as established by the agency (5% time spent)
- Other duties as assigned
ALTSD clients, other agency staff, contractors, home care agencies, and community organizations.
Ideal Candidate
ALTSD clients, other agency staff, contractors, home care agencies, and community organizations.
Minimum Qualification
Bachelor's degree in Social Work, Psychology, Guidance, and Counseling, Education,
Sociology, Criminal Justice, Criminology and/or Family Studies/Services and two (2) years of any combination of experience including working with communities, working on health or social
service related matters, social work/case management experience, behavioral health, and/or health care. Any combination of education from an accredited college or university in a related
field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid driver's license. Pre-employment background investigation is required. Must pass State and Federal criminal background check. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.
Working Conditions
Work is performed in an office setting and community setting with extensive use of personal computer, telephone, fax, copier, and other related office equipment. Occasional after hours and occasional weekends may be required. Occasional travel throughout the state.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Jennifer Vigil (505) 428-8626. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is NOT covered by a collective bargaining agreement.
