Demo

Office Clerk, Gen III/Information Clerk (HCA/DHI #74639)

State of New Mexico
Santa Fe, NM Full Time
POSTED ON 4/27/2025
AVAILABLE BEFORE 5/26/2025

16.91 - $25.37 Hourly

35,181 - $52,772 Annually

This position is a Pay Band 40

Posting Details

This job posting may be used to fill multiple vacancies.

This job posting will be used for ongoing recruitment and may be closed at any time. Applicant's lists may be screened more than once.

Our Vision

  • Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

  • We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
  • Our Goals

  • Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
  • Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
  • Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
  • Build the best team in state government by supporting employees' continuous growth and wellness.
  • Why does the job exist?

    Office Clerk Gen III / Information Clerk will :

  • Be responsible for providing customer service to applicants, healthcare providers and system users;
  • Complete data entry of new criminal history screening applications;
  • Prepare and scan incoming documents for review by a program analyst. Assist in filing and maintaining the file room;
  • Assist with distributing program materials;
  • Contact healthcare providers and facilities to notify them of incomplete screening applicants and to obtain missing information;
  • Respond to a high volume of phone calls and assist with system issues and questions and / or direct the caller to the appropriate staff member for assistance;
  • Complete Rap Sheet reviews, Incomplete Rap Sheet reviews and Watch File reviews.
  • How does it get done?

    Office Clerk Gen III / Information Clerk is responsible for :

  • Providing customer service by handling a high volume of calls;
  • Data entry of criminal history screening applications;
  • Contacting healthcare providers / facilities and applicants to notify them of incomplete screening applications and to obtain missing information;
  • Handling and preparing incoming and outgoing mail;
  • Filing and file maintenance.
  • Who are the customers?

  • Healthcare Providers / Facilities;
  • CCHSP2.0 system users.
  • Ideal Candidate

    The ideal candidate has :

  • Previous experience working in an office setting;
  • Excellent customer service skills.
  • Minimum Qualification

    High School diploma or equivalent and three (3) months experience in office administration and / or customer service. Any combination of education from an accredited college or university in a related field and / or direct experience in this occupation totaling three (3) months may substitute for the required experience.

    Substitution Table

    No job description available

    Employment Requirements

    Must possess and maintain a valid New Mexico Driver's License. Must Possess and maintain a current Defensive driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.

    Working Conditions

    Office setting, exposure to Visual / Video Display terminal (VDT). Extensive personal computer and customer service by handling a high volume of calls.

    Supplemental Information

    Do you know what Total Compensation is? Click here

    Agency Contact Information : Michael Padilla Email

    For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

    Bargaining Unit Position

    This position is covered by a collective bargaining agreement and all terms / conditions of that agreement apply and must be adhered to.

    Salary : $35,181 - $52,772

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Office Clerk, Gen III/Information Clerk (HCA/DHI #74639)?

    Sign up to receive alerts about other jobs on the Office Clerk, Gen III/Information Clerk (HCA/DHI #74639) career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $39,896 - $49,868
    Income Estimation: 
    $46,059 - $58,088
    Income Estimation: 
    $39,896 - $49,868
    Income Estimation: 
    $46,059 - $58,088
    Income Estimation: 
    $46,059 - $58,088
    Income Estimation: 
    $60,511 - $79,447
    Income Estimation: 
    $34,926 - $43,220
    Income Estimation: 
    $39,896 - $49,868
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at State of New Mexico

    State of New Mexico
    Hired Organization Address Albuquerque, NM Full Time
    29.58 - $47.33 Hourly 61,531 - $98,449 Annually This position is a Pay Band 75 Posting Details This posting will be used...
    State of New Mexico
    Hired Organization Address Santa Fe, NM Full Time
    23.07 - $36.91 Hourly 47,989 - $76,782 Annually This position is a Pay Band 65 Posting Details This posting will be used...
    State of New Mexico
    Hired Organization Address Santa Fe, NM Full Time
    15.69 - $21.97 Hourly 32,645 - $45,703 Annually This position is a Pay Band 25 Posting Details THESE ARE TEMPORARY POSIT...
    State of New Mexico
    Hired Organization Address Albuquerque, NM Full Time
    23.07 - $36.91 Hourly 47,989 - $76,782 Annually This position is a Pay Band 65 Posting Details Interviews are anticipate...

    Not the job you're looking for? Here are some other Office Clerk, Gen III/Information Clerk (HCA/DHI #74639) jobs in the Santa Fe, NM area that may be a better fit.

    DRUG-GEN MDSE/CLERK

    Smith's Food and Drug, White, NM

    AI Assistant is available now!

    Feel free to start your new journey!