What are the responsibilities and job description for the Office Clerk, Gen III/Information Clerk (HCA/DHI #74639) position at State of New Mexico?
Posting Details
This job posting may be used to fill multiple vacancies.
This job posting will be used for ongoing recruitment and may be closed at any time. Applicant's lists may be screened more than once.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees' continuous growth and wellness.
Why does the job exist?
Office Clerk Gen III/Information Clerk will:
Be responsible for providing customer service to applicants, healthcare providers and system users;
Complete data entry of new criminal history screening applications;
Prepare and scan incoming documents for review by a program analyst. Assist in filing and maintaining the file room;
Assist with distributing program materials;
Contact healthcare providers and facilities to notify them of incomplete screening applicants and to obtain missing information;
Respond to a high volume of phone calls and assist with system issues and questions and/or direct the caller to the appropriate staff member for assistance;
Complete Rap Sheet reviews, Incomplete Rap Sheet reviews and Watch File reviews.
How does it get done?
Office Clerk Gen III/Information Clerk is responsible for:
Providing customer service by handling a high volume of calls;
Data entry of criminal history screening applications;
Contacting healthcare providers/facilities and applicants to notify them of incomplete screening applications and to obtain missing information;
Handling and preparing incoming and outgoing mail;
Filing and file maintenance.
Who are the customers?
Healthcare Providers/Facilities;
CCHSP2.0 system users.
Ideal Candidate
Healthcare Providers/Facilities;
CCHSP2.0 system users.
Minimum Qualification
High School diploma or equivalent and three (3) months experience in office administration and/or customer service. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) months may substitute for the required experience.
Employment Requirements
Must possess and maintain a valid New Mexico Driver's License. Must Possess and maintain a current Defensive driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Working Conditions
Office setting, exposure to Visual/Video Display terminal (VDT). Extensive personal computer and customer service by handling a high volume of calls.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Michael Padilla Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
This job posting may be used to fill multiple vacancies.
This job posting will be used for ongoing recruitment and may be closed at any time. Applicant's lists may be screened more than once.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees' continuous growth and wellness.
Why does the job exist?
Office Clerk Gen III/Information Clerk will:
Be responsible for providing customer service to applicants, healthcare providers and system users;
Complete data entry of new criminal history screening applications;
Prepare and scan incoming documents for review by a program analyst. Assist in filing and maintaining the file room;
Assist with distributing program materials;
Contact healthcare providers and facilities to notify them of incomplete screening applicants and to obtain missing information;
Respond to a high volume of phone calls and assist with system issues and questions and/or direct the caller to the appropriate staff member for assistance;
Complete Rap Sheet reviews, Incomplete Rap Sheet reviews and Watch File reviews.
How does it get done?
Office Clerk Gen III/Information Clerk is responsible for:
Providing customer service by handling a high volume of calls;
Data entry of criminal history screening applications;
Contacting healthcare providers/facilities and applicants to notify them of incomplete screening applications and to obtain missing information;
Handling and preparing incoming and outgoing mail;
Filing and file maintenance.
Who are the customers?
Healthcare Providers/Facilities;
CCHSP2.0 system users.
Ideal Candidate
Healthcare Providers/Facilities;
CCHSP2.0 system users.
Minimum Qualification
High School diploma or equivalent and three (3) months experience in office administration and/or customer service. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) months may substitute for the required experience.
Employment Requirements
Must possess and maintain a valid New Mexico Driver's License. Must Possess and maintain a current Defensive driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Working Conditions
Office setting, exposure to Visual/Video Display terminal (VDT). Extensive personal computer and customer service by handling a high volume of calls.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Michael Padilla Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
