What are the responsibilities and job description for the Office of Broadband Customer Service Representative III position at State of New Mexico?
17.63 - $26.45 Hourly
36,675 - $55,013 Annually
This position is a Pay Band 45
Posting Details
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
The Office of Broadband Access & Expansion (OBAE) is administratively attached to the New Mexico Department of Information Technology (DoIT). OBAE's vision is to achieve bold, affordable broadband solutions for New Mexicans that honor the state's rich heritage and elevate quality of life for all. OBAE is tasked with developing grants, broadband infrastructure projects, technical
assistance programs, digital equity programs, and other relevant programs to support funding federal and state objectives.
Why does the job exist?
The Customer Service Representative III will be the primary reception and customer service specialist for the OBAE Albuquerque Office. This position will greet customers, schedule meetings and direct phone calls.
How does it get done?
The Customer Service Representative III will :
- Answer and direct telephone calls to OBAE staff and other parties.
- Schedule meetings.
- Greet and assist customers with questions and concerns.
- Assist in administrative support for the Albuquerque Office.
- Draft and send correspondence.
- Mail distribution for the Albuquerque Office.
Who are the customers?
OBAE leadership, OBAE employees, Members of the public, partner and oversight agencies, SP
Ideal Candidate
Minimum Qualification
High School diploma or equivalent and six (6) months of work experience in office administration and / or customer service. Any combination of education from an accredited college or university in a related field and / or direct experience in this occupation totaling six (6) months may substitute for the required experience.
Employment Requirements
Driver's License, Defensive Driving Certificate, and Preemployment background investigation is required, and employment is conditional pending results.
Working Conditions
Office setting, exposure to visual / video display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift 25lbs. Occasional travel for recruitment and meetings required.
Supplemental Information
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Agency Contact Information : Natisha Montoya. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
Salary : $36,675 - $55,013
