What are the responsibilities and job description for the Permanency Client Service Agent position at State of New Mexico?
16.20 - $24.29 Hourly
33,686 - $50,529 Annually
This position is a Pay Band 35
Posting Details
We are so pleased that you are interested in making an impact through our work at CYFD! The department thrives on dedicated, empathetic, and talented employees who ensure the well-being of the children and families in New Mexico by keeping them safe and healthy.
By joining CYFD, you'll work to find the best ways to support families through difficult situations using community-based prevention and intervention programs. Employees have teammates and a committed leadership team to support them every day.
We look forward to you joining us because caring for and supporting New Mexico's children and youth will take all of us. I know the department's mission is critical to improving the overall well-being of children in our state and, in turn, strengthening the future of New Mexico.
THIS JOB POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
If we are unable to fill this position prior to January 22nd, we will take this position to the CYFD Statewide Rapid Hire event on January 23, 2025.
Why does the job exist?
Incumbent will provide support services to clients which may include arranging appointments and transportation, monitoring and supervising visits, assisting clients in activities of daily living, providing assistance to protective services workers and working on special client-related projects.
How does it get done?
- Transport clients to appointments, visits, meetings, etc.; monitor and supervise visits, assist clients in activities of daily living. (35%).
- Document activities and information in FACTS as required by agency policy and procedures. (25%)
- Provide support to case workers such as entering payments into FACTS. (25%)
- Identify potential community based services, share information to assist staff and conduct activities that promote safety, permanency and well-being. (15%)
Ideal Candidate
Experience as it relates to :
Minimum Qualification
High School Diploma or Equivalency. Substitutions Apply. See Substitution Table below.
Substitution Table
These combinations of education and experience qualify you for the position :
Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience
Employment Requirements
Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.
Working Conditions
Work is performed in an office setting : late hours and weekends work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Some statewide travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints.
Supplemental Information
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Agency Contact Information : Jacquelyn Carter, (575) 434-5950. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms / conditions of that agreement apply and must be adhered to.
Salary : $33,686 - $50,529
