What are the responsibilities and job description for the Telecom Engineer position at State of New Mexico?
34.05 - $54.48 Hourly
70,826 - $113,321 Annually
This position is a Pay Band IE
Posting Details
The Department of Information technology Voice Services Bureau provides customers with several voice communication options to all state agencies, boards and commissions.
This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.
Why does the job exist?
This position will provide oversight and support of the states enterprise voice communications network.
How does it get done?
Responsible for troubleshooting intermediate voice and hardware problems by responding to trouble calls; diagnose and develop solutions for repair assisting in the installation configuration, and
testing of voice solutions. Working on Avaya Call Managers, Session Managers and Session Border Controllers. Responsible for configuring and supporting remote access for remote workers.
Responsible for configuring and supporting Microsoft Teams Calling.
Who are the customers?
All New Mexico State Agencies that use the Department of Information Technology's Voice Network
Ideal Candidate
Experience with Avaya Digital, analog, SIP and H.323
Strong understanding of Avaya Linux based servers
Strong understanding of Avaya Aura products
Experience with structured cabling to support digital and analog telephone devices
Experience with VoIP Networking Infrastructure
Minimum Qualification
Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in network administration. Any combination of education from an accredited college or university in a related field and / or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
Substitution Table
These combinations of education and experience qualify you for the position :
Education Experience Education Experience 1 High School Diploma or Equivalent AND 6 years of experience OR High School Diploma or Equivalent AND 6 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 4 years of experience Associate's degree or higher in any field AND 6 years of experience 3 Bachelor's degree in the field(s) specified in the minimum qualification AND 2 years of experience 4 Master's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
- Education and years of experience must be related to the purpose of the position.
- If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive
Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment.
Working Conditions
Work is usually performed in an office setting, with extensive exposure to VisualVideo Display Terminal (VDT, personal computer, tablet, printer, calculator, mobile phone, copy machine, scanner,
keyboard, and telephone usage. Travel throughout the state is required with some overnight stays.
Supplemental Information
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Agency Contact Information : Natisha Montoya (505) 490-7236. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms / conditions of that agreement apply and must be adhered to.
Salary : $70,826 - $113,321
