What are the responsibilities and job description for the Veteran Service Officer I (NMDVS #10116015) position at State of New Mexico?
Posting Details
Interviews to be conducted within two weeks from closure of job posting.
This is a temporary position.
Why does the job exist?
This position ensures a full array of customer service in assisting veterans and their eligible dependents with filing for VA and state veteran benefits earned through their service to country. The Veteran Service Officer (VSO) will perform duties as outlined by the service delivery system of the NM Department of Veteran Services. This position must maintain a National Association of County Veteran Service Officers (NACVSO) certification and must pass a background check conducted by the Veterans Administration. This position will maintain current knowledge of and accreditation in accordance with the Title 38 CFR 14.629 and eligibility of benefits under New Mexico Laws of 1978 as amended. The VSO determines eligibility for state and federal benefits in accordance with the Department of Veterans Affairs and the Veterans Administration, Title 38 Laws Appeals process.
How does it get done?
The VSO- Operational will work with VSO - Advance to assist NM veterans and their eligible dependents to submit complex claims to the US Veterans Administration for benefits and pension requests. The VSO-O will work with the NMDVS Benefits Bureau to assist with filing of various state benefits, tax exemptions and tax waivers permitted to qualified veterans. It is the responsibility of this position to determine and verify eligibility of various federal and state assistance/programs and benefits. This position serves as a advocate for veteran's programs and works with outside entities to support veteran's needs.
This position will serve as an administrative staff to answer phone calls, respond to email requests, upload documents into the NMDVS electronic systems for state and federal claims, will greet visitors, start the initial benefit screening and will schedule appointments.
Outreach will be conducted by the VSO-O and will work in the Northeast region of the state. This includes outreach to the Las Vegas and surrounding communities.
Who are the customers?
Customers for this position are New Mexico veterans and their eligible dependents, the State of New Mexico and the New Mexico Department of Veterans' Services.
Ideal Candidate
Customers for this position are New Mexico veterans and their eligible dependents, the State of New Mexico and the New Mexico Department of Veterans' Services.
Minimum Qualification
High School diploma or equivalent and two (2) years of experience in eligibility interviewing, case management, medical reporting/coding/billing, or administrative/office management. Two (2) years of active-duty service in the Armed Forces with an honorable character of service will substitute for the required experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience. Must take the Introduction to Veterans Administration (VA) Benefits course from the National Association of County Veteran Service Officers (NACVSO), passing the corresponding test, and obtain and maintain a VA Personal Identification Verification card within one (1) year of hire.
Working Conditions
Office setting, exposure to visual/video display terminal (VDT), and extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift 25 lbs. This position requires some travel from training and outreach on military installations and in surrounding communities.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Arturo Marlow, VSO Manager. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
Interviews to be conducted within two weeks from closure of job posting.
This is a temporary position.
Why does the job exist?
This position ensures a full array of customer service in assisting veterans and their eligible dependents with filing for VA and state veteran benefits earned through their service to country. The Veteran Service Officer (VSO) will perform duties as outlined by the service delivery system of the NM Department of Veteran Services. This position must maintain a National Association of County Veteran Service Officers (NACVSO) certification and must pass a background check conducted by the Veterans Administration. This position will maintain current knowledge of and accreditation in accordance with the Title 38 CFR 14.629 and eligibility of benefits under New Mexico Laws of 1978 as amended. The VSO determines eligibility for state and federal benefits in accordance with the Department of Veterans Affairs and the Veterans Administration, Title 38 Laws Appeals process.
How does it get done?
The VSO- Operational will work with VSO - Advance to assist NM veterans and their eligible dependents to submit complex claims to the US Veterans Administration for benefits and pension requests. The VSO-O will work with the NMDVS Benefits Bureau to assist with filing of various state benefits, tax exemptions and tax waivers permitted to qualified veterans. It is the responsibility of this position to determine and verify eligibility of various federal and state assistance/programs and benefits. This position serves as a advocate for veteran's programs and works with outside entities to support veteran's needs.
This position will serve as an administrative staff to answer phone calls, respond to email requests, upload documents into the NMDVS electronic systems for state and federal claims, will greet visitors, start the initial benefit screening and will schedule appointments.
Outreach will be conducted by the VSO-O and will work in the Northeast region of the state. This includes outreach to the Las Vegas and surrounding communities.
Who are the customers?
Customers for this position are New Mexico veterans and their eligible dependents, the State of New Mexico and the New Mexico Department of Veterans' Services.
Ideal Candidate
Customers for this position are New Mexico veterans and their eligible dependents, the State of New Mexico and the New Mexico Department of Veterans' Services.
Minimum Qualification
High School diploma or equivalent and two (2) years of experience in eligibility interviewing, case management, medical reporting/coding/billing, or administrative/office management. Two (2) years of active-duty service in the Armed Forces with an honorable character of service will substitute for the required experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience. Must take the Introduction to Veterans Administration (VA) Benefits course from the National Association of County Veteran Service Officers (NACVSO), passing the corresponding test, and obtain and maintain a VA Personal Identification Verification card within one (1) year of hire.
Working Conditions
Office setting, exposure to visual/video display terminal (VDT), and extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift 25 lbs. This position requires some travel from training and outreach on military installations and in surrounding communities.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Arturo Marlow, VSO Manager. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
