Benefits Specialist

Salary : $32,639.00 - $57,117.00 Annually

Location : Wake County, NC

Job Type : Permanent Full-Time

Remote Employment : Flexible / Hybrid

Job Number : 25-01919 60081273

Department : Dept of Revenue

Division : Human Resources

Opening Date : 02 / 07 / 2025

Closing Date : 2 / 20 / 2025 5 : 00 PM Eastern

Job Class Title : HR Technician I

Position Number : 60081273

Salary Grade : NC05

Description of Work

Under consideration for reclassification to HR Tech II."

The HR Division (Total Rewards Section) of the NC Department of Revenue is seeking a problem solver with a passion for providing superior customer service to fill the role of Benefits Specialist. Being eager to learn new processes and possessing top-notch organizational skills are assets of viable candidates for this role.

This position reports directly to the Lead Benefits Consultant and has independent programmatic responsibilities serving as the Health Benefits Representative and Leave Administrator for the agency. The position assists employees in a wide variety of benefits areas, facilitates New Employee Orientation, completes HRIS actions, and performs various duties related to benefits and leave. The position requires an ability to establish and maintain effective working relationships with others; to handle confidential matters with tact and discretion; to express ideas clearly and concisely; to exercise good judgment in analyzing situations and making decisions within area of responsibility; able to learn and apply rules, procedures, and practices for various human resources management activities or personnel actions.

Specific job responsibilities include but are not limited to :

• Monitor time issues and making corrections to eliminate errors in FIORI
• Serves as a primary member of the Onboarding Team including the benefits presentation and processing E-Verify.
• Correspond with employees on a daily basis with regard to their benefits, Public Service Loan Forgiveness, Voluntary Shared Leave and other general inquiries.
• Create Human Resources reports, as assigned, with focus on New Hire surveys.

This position qualifies for teleworking on a part-time basis as part of a State Teleworking Program. Any telework will be under the conditions of the State Teleworking Program Policy, and the employer may end any teleworking arrangement at any time at the employer's sole discretion.

Occasional overnight travel to service centers may be required.

Knowledge, Skills and Abilities / Competencies

Management Preferences :

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov / experience-guide for details.

Associate degree, typically in Human Resources from an appropriately accredited institution or relevant field and no years of experience required; or High school or General Educational Development (GED) diploma and 2 years of progressive experience in Human Resources.

Supplemental and Contact Information

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit.

Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

If you are having technical issues logging into your account or applying for a position, please review the Get Help / FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 orIndividuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-605-6074.

NOTE : For temporary, contract or other supplemental staffing appointments : There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments : Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 hours work / week for participation.

Are you in total tax compliance? Meaning, have you filed and paid all North Carolina state taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state? Note : If you have never lived in NC or earned income in NC, you should answer yes to this question.

Please select the education and experience level that best reflects your education and related experience as defined here : Please note that all education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application to be given credit.

Which of the following best describes the total number of years' experience you have in Benefits Administration including medical and supplemental insurance / benefits, FMLA, short and long-term disability, time and leave administration, and / or retirement plans? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.

Which of the following best describes the total number of years' experience you have in maintaining and monitoring information in a Human Resources Information System (HRIS)? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.

Which of the following best describes the total number of years' experience you have in processing actions in the North Carolina State HRIS (known as the Integrated HR / Payroll System, BEACON, or FIORI)? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.

Which of the following best describes the total number of years' experience you have administering North Carolina state benefits programs? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.

Which of the following best describes the total number of years' experience you have with ServiceNow workflow system? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.

Which of the following best describes your proficiency with Microsoft Excel? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.

Which of the following best describes your proficiency with Microsoft Word? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.

Which of the following best describes your proficiency with Microsoft Outlook? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.

Which of the following best describes your proficiency with Microsoft PowerPoint? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.

Required Question

Salary : $32,639 - $57,117