Customer Service Representative

This position is located within the Customer Service group of the NC Dept of Adult Correction's Correction Enterprises division, a $120 million "business" within state government that market and sells thousands of products and services to state and local governments and their employees. Â Products and services include, but are not limited to, wood furniture, apparel, highway signs, printing, upholstery and re-upholstery, metal, optical and food. Â This position is often the first point of contact for all customers calling, emailing, or visiting to place orders or conduct business with Correction Enterprises. Â This position must stay abreast at all times of products services, plant schedules, sales and customer service personnel assigned to production facilities. Â Must be capable of handling a heavy workload, including, but not limited to customer calls, customer showroom visits, and order entry. Â Must have working knowledge of Microsoft Office programs and be able to quickly learn and use the agency's databases - Business Information Data System (BIDS) and Global Shop. On occasion, this position will be required to work the agency's vendor booth at conferences and tradeshows. Â Some events will require overnight stay.

This is a Repost. Previous applicants are still under consideration and do not need to re-apply.

This is a full-time position (40 hours per week) with State Benefits.

Note to Current State Employees

State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result.

The Knowledge, Skills, and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of the Experience and Education listed on the application.

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• Demonstrated effective communication techniques, both orally and written.
• Documented ability to analyze and interpret policy and procedural guidelines.
• Demonstrated progressive customer service experience.
• Documented experience resolving complaints, processing orders, reviewing complex orders, and multitasking.
• Proven experience using Microsoft Office programs (Word, Excel, PowerPoint, etc.).
  
  

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience.

OR

Equivalent combination of education and experience.

Department of Adult Correction is one of the largest state agencies with more than 19,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons with custody, healthcare, and facility operations staff as well as the division of Community Supervision. Other divisions include Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry.

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The Correction Enterprises division is committed to providing technical and behavioral job training to offenders, aiming to enhance their skills and increase their chances of successful reintegration into society upon release. They achieve this goal by operating a self-sufficient business that mirrors a real-life work environment, which exposes offenders to practical work experience, and helps them develop positive work ethics and attitudes. This is done at no cost to North Carolina taxpayers, making it a sustainable and valuable program for offenders and the community alike.

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The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer that embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

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It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to the education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

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• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements: Correctional & Probation/Parole Officer Certification.
• The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions.
• Per NC General Statute 143B-972.1, applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI's Next Generation Identification System: Criminal Justice Record of Arrest and Prosecution Background Service ("RAP Back"). This is in addition to submitting fingerprints during the application process.
• Â If you were ever charged with a criminal offense at some point in your life, you will be required to provide certified and true copies of warrant(s) and judgment(s) for each offense (other than a minor traffic violation) as a condition of employment, even if documentation and charges have previously been reported to this agency.
  
  

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Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification.

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For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help- Line at 855-524- 5627. If there are any questions about this posting other than your application status, please contact Lisa Byrd at 919-487- 1450 or lisa.byrd@dac.nc.gov