Driver License Examiner Temporary Solutions

Salary : $20.85 Hourly

Location : Regional, NC

Job Type : Temporary Full-Time

Job Number : 16-District 3 - 22941

Department : Office of State Human Resources

Division : Temporary Solutions

Opening Date : 08 / 05 / 2024

Job Class Title : Driver License Examiner

Position Number : 22941

Section : DOT DMV Field Services - District 3 Counties

Salary Grade : TS

Recruitment Range : N / A

Description of Work

Positions require schedule flexibility and weekend hours"

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org

Visit www.nctemporarysolutions.com for employment information.

Note : Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporaries are limited to one NC State Government temporary assignment at a time.

Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary's skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.

There are no leave, insurance or retirement benefits offered. Visit www.nctemporarysolutions.com for employment information.

Job Order Hourly Rate of Pay : $20.85 (Based on education and / or years of relevant work experience reflected on the application)

This is a continuous posting and applications will be considered for 6 months (180 days).

This posting is accepting applications for District #3 which includes the following counties : Durham, Franklin, Granville, Halifax, Johnson, Nash, Vance, Wake, Wayne, Wilson

North Carolina Department of Transportation (NCDOT) is committed to attracting and retaining high quality talent, and developing career tracks that strengthen our organization while allowing employees to build satisfying careers. Join the diverse talent community at NCDOT in a variety of jobs, including engineering, IT, public transportation, financial management, research and many other positions across the state. When you work for North Carolina you can rely upon a culture that values collaboration, creativity, innovation, diversity and teamwork; the ability to impact positive change for the citizens of North Carolina; and benefit options that will enhance your quality of life, health, wellness and future.

We are currently looking for Driver License Examiners You will be responsible for administering eligibility tests, evaluating persons applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Dealing with high volume of transactions, you will use your first-class customer service skills to confirm applicant's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observing / evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers, advise customers of adjunct service programs available, and ensure applicant data and court ordered information is entered accurately into internal system for reporting.

You are the face of DMV and serve an important role to reduce wait times and improve customer service. Ensuring we meet our mission in providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be required.

If you have a passion for customer service and open to flexible work schedule, then we encourage you to apply.

Knowledge, Skills and Abilities / Competencies

NOTE : Qualified applicants must meet and CLEARLY reflect on their application training and experience and all knowledge, skills, abilities, and any experience or competencies specified in the posting and / or supplemental question(s) to be considered.

NOTE : "See Resume" is not acceptable to show work history.

• Experience explaining policy, procedure, and / or laws to educate customers or the public.
• Customer service experience (friendly, enthusiastic attitude who enjoy serving customers) with a diverse clientele.
• Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems.
• Experience in evaluation of information or documents to make determinations for actions.
• Experience working as a collaborative team player using problem-solving skills to work out solutions for delivery.
• Experience composing written communication using typing skills.

Additional Expectations : Experience explaining policy, procedure and / or laws to educate customers or the public.

Customer service experience (friendly, enthusiastic attitude who enjoy serving customers) with a diverse clientele.

Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems.

Experience in evaluation of information or documents to make determinations for actions.

Experience working as a collaborative team player using problem-solving skills to work out solutions for delivery.

Applicant must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept "See Attached" or "See Resume" in lieu of education and work experience completed on the application.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov / experience-guide for details.

Graduation from high school and the demonstrated possession of knowledge, skills, and abilities gained through at least two years of clerical, administrative, or paraprofessional experience involving the resolution of varied public contact situations which include interviewing and / or explaining information of considerable detail; or an equivalent combination of training and experience.

Necessary Special Qualification : Possession of a valid North Carolina Driver License. Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle related offense and no more than 5 active points. This position is considered "covered" under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and finger print-based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.

Supplemental and Contact Information

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627.

To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by the hiring agency directly. If there are any questions about this posting, please contact TSRecruit@nc.govand / or 984-236-1040.

Temporary Solutions

Office of State Human Resources

1110 Navaho Drive, Suite 200

Raleigh, NC 27609

NOTE : For temporary, contract or other supplemental staffing appointments : There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments : Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 hours work / week for participation.

The North Carolina Department of Transportation requires that your application include all of your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept "See Attached" or Resumes in lieu of completing the "Education" and "Work Experience" sections of the online application.

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills, and abilities for this position. I have included all of this information within my application. (If you haven't competed the application requirements, please return to your application to finish it before submitting your application).

Please select the statement that best describes your education and experience (This must be documented on your application in order to receive work credit) :

This and the 3 questions that follow it pertain to necessary qualifying conditions all candidates must meet in order to be considered for a Driver License Examiner Position : Are you able to meet all federal medical requirements and qualify / retain a Commercial Driver License?

Do you have more than 5 active points and suspensions / revocations within the last 10yrs on your driver license?

A name-based and fingerprint-based criminal history record check and a motor vehicle record check will be completed on the selected applicant. Are you willing to submit to a criminal history record check and a motor vehicle record check?

If selected for a position, are you available and will you attend 4-7 weeks of certification training requiring overnight stay Monday - Friday?

Which best describes your level of customer service experience (friendly, enthusiastic attitude who enjoy serving customers) with diverse clientele?

Please describe example(s) of you customer service experience with diverse clientele.

Which best describes your level of experience using Microsoft Word, Excel skills and MS Office in general?

Please choose the following you have experience with.

Which best describes you experience utilizing databases and quick learning of internal systems?

Which of the following best describes your decision making skills to evaluate information or documents research, report and make determinations for action?

Which counties are you willing to work in within the District? Please be thoughtful about your answer. NOTE : You will not be able to edit your application once submitted. You may be assigned to any county you select and / or asked to travel there from time-to-time to provide coverage.

Required Question

Salary : $21