Forms Processing Associate

Salary : $27,373.00 - $47,903.00 Annually

Location : Wake County, NC

Job Type : Permanent Full-Time

Job Number : 25-00276 60082626

Department : Dept of Revenue

Division : Submissions Processing

Opening Date : 01 / 08 / 2025

Closing Date : 1 / 16 / 2025 5 : 00 PM Eastern

Job Class Title : Administrative Associate II

Position Number : 60082626

Salary Grade : NC02

Recruitment Range : $31,200.00-$39,000.00

Description of Work

Salary Grade : NC02

This is an onsite position located in Raleigh, NC.

All candidates will undergo multiple skills assessments. All candidates that successfully pass the skills assessments will receive an interview.

The North Carolina Department of Revenue is recruiting for a Form Processing Associate in our Submissions Processing Division (SPD). To support the tax laws of North Carolina, the mission of the SPD is to receive and process taxpayer submissions consistently, efficiently, and effectively, while ensuring the confidentiality and integrity of that data. Our vision is to be a Division that meets its quality targets, sets a high standard for other Divisions, and leads innovation for the Agency. The submissions processed annually by SPD account for well over 90% of total revenues collected and more than 11 million tax returns processed by the Agency.

The major purpose of this position is the review and preparation of all tax schedules / documents, to process through the scanners and post to Department's Integrated Tax Administration System (ITAS), Document Management System (DMS), and Public Sector Revenue Management System (PSRM). Another purpose is to receive, tub, sort, bundle and distribute the entire department's incoming no money tax returns and documents. Additional duties include maintaining various inventory reports, secure handling, preparing and destruction of Federal Tax Information (FTI), printing and processing electronically submitted forms and presenting data to leadership as needed. Managing records and returns that have been scanned and are awaiting destruction according to retention schedules which includes retrieving scanned documents to be filed then destroyed once the destruction date is met. Other duties include the processing of various email queues that include researching and pulling documents (for DMS) to be handled appropriately. This staff member will participate in preparing for seasonal staff by preparing / updating training materials, power-points, securing required supplies, creating folders, timesheets, and preparing work areas for seasonal staff to assist in the processing of tax returns and other documents. Physical requirements include sorting documents, lifting batches of documents weighing up to 25 pounds and placing them on shelves and pushing and pulling hampers / carts weighting up to 500 pounds. This staff member will be able to understand and follow established policies and procedures. This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice based on seasonality, business conditions, or as required by the agency to fulfill its mission.

Knowledge, Skills and Abilities / Competencies

• Experience with explaining and interpreting inventory reports and correspondence to customers and staff
• Working knowledge of data collection and storage to compile, assimilate, and organize printed and electronic information
• Experience with ability to convey information and ideas through a variety of media to individuals or groups; ability to adjust language or terminology to meet needs of the recipient(s)
• Demonstrated experience with the utilization of office equipment and other technology (software and systems) to meet work needs
• Facilitation of workflow and coordinate office support activities with other staff
• Experience with identifying problems and issues to determine the appropriate course of action

Management Preferences :

Experience with sorting, tubbing, and delivering of mail

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov / experience-guide for details.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

Supplemental and Contact Information

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

COMPENSATION & BENEFITS :

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Some highlights include :

Learn more about employee perks / benefits :

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit

Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

If you are having technical issues logging into your account or applying for a position, please review the Get Help / FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083.

NOTE : For temporary, contract or other supplemental staffing appointments : There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments : Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 hours work / week for participation.

Are you in total tax compliance? Meaning, have you filed and paid all North Carolina state taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state? Note : If you have never lived in NC or earned income in NC, you should answer yes to this question.

Describe your experience in reviewing, preparing, and processing large volumes of documents for scanning or data entry? How have you ensured the accuracy and confidentiality of sensitive information during this process?

If offered, are you willing to accept a salary within the posted recruitment range of

Please describe your experience working in a high volume, repetitive environment.

Are you able to lift 25 pounds, push, and pull hampers / carts weighting up to 500 pounds?

Have you provided accurate start and end dates for all your previous work experience?

Where did you learn about this opportunity?

Required Question

Salary : $27,373 - $47,903