Highway Patrol Telecommunicator in Training - Wake County

Description of Work

Start your journey towards success! The North Carolina State Highway Patrol (NCSHP) is now accepting applications for Highway Patrol Telecommunicator in Training positions.

• The current new hire salary for a Highway Patrol Telecommunicator in Training is a flat rate of $40,343 annually, regardless of education or experience level, UNLESS the selected candidate has previous recent experience working as an NC State Highway Patrol Telecommunicator in the last 3 years/36 months (such experience will be taken into consideration).**
  
  

This posting/repost is for multiple vacancies: 60085093, 60086425, 65025210 and 65026554. Previous applicants MUST REAPPLY to be considered.

This position is responsible for telecommunications and coordination of response operations/resources warranted by various emergency and disaster occurrences. The assigned work location is Troop C Communications in Raleigh, NC (Wake County).

Job Duties Include The Following

• Receiving emergency and non-emergency requests for service from the following sources: general public, allied public-safety agencies, Highway Patrol and other local, state, and federal law enforcement staff.
• Receiving requests via telephone, radio, and computer communications networks.
• Recording and assigning these requests according to established directives, policies, and guidelines according to priority.
• Operating multi-channel radio workstations, telephone and various computer systems in fulfilling these responsibilities.
• Dispatching Emergency Medical Services with other emergency equipment when necessary.
• Speaking clearly and distinctly.
  
  

This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. To view an example of total compensation, please click here NC OSHR: Total Compensation Calculator. This position requires working rotating shifts which include evenings and overnights for extended periods of time. This may occur for several days without a day off.

• Once hired, the new employee must complete a 640-hour Basic Training Program and required training courses, attain NC Sheriff’s Standard Certification, complete one year of on-the-job training and receive a performance evaluation of “Meets Expectations” or higher. Upon completion of these requirements, the employee will advance to the full responsibilities of a Highway Patrol Telecommunicator and receive a $2,272 increase to a salary of $42,615.**
  
  

About The North Carolina State Highway Patrol (NCSHP)

The mission of the North Carolina State Highway Patrol (NCSHP) is to safeguard and preserve the lives and property of the people in North Carolina. The Highway Patrol Communications System provides 24-hour continuous emergency, non-emergency, and administrative communications services for NCSHP, the general public and other State and Federal Agencies.

Knowledge, Skills And Abilities / Competencies

DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.

The Knowledge, Skills and Abilities (KSAs) listed below, along with the Minimum Education and Experience (E&E) are REQUIRED to qualify for this position. All work history and education (including accurate dates of employment/attendance) must be documented on the application. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application. A complete, all-inclusive application maximizes an applicant’s potential to qualify for the position, as well as the highest possible salary. Salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Click here for more information and application resources.

[Resumes may be attached as a supplement to the application but are not a substitution for a complete application.]

To qualify for this position, applicants must demonstrate ALL of the following KSAs:

• Experience in typing and/or data entry.
  
  

Management Preferences (Optional): These skills are not required but managers may choose to interview/select applicants who demonstrate Management Preferences.

• Experience using radio equipment in an emergency response setting (such as police, fire, EMS, military) or in an emergency communications center.
• Experience receiving and transmitting communication messages of a critical nature.
• Experience in reading paper maps and/or using mapping programs (e.g. Google/Bing).
  
  

PLEASE NOTE: Qualified recommended applicant(s) must undergo and successfully pass a Criminal Background Investigation, Drug Screening Test and Psychological Evaluation. Once hired, they must successfully complete Basic Telecommunicator Training and be eligible to obtain and maintain DCI certification (i.e. must not have prior or pending convictions of felonies and/or misdemeanors that occurred within the last four years)

Minimum Education And Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details

High School or General Educational Development (GED) diploma and demonstrated ability to type and work efficiently under pressure; or an equivalent combination of education and experience.

Necessary Special Qualifications

Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment.

Supplemental and Contact Information

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.

Public Service Loan Forgiveness Program

For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

Transcripts

• Attaching transcripts is optional, however, we recommend applicants attach unofficial transcripts to assist in providing credit for education including in substituting education gained for experience. Additionally, qualifying for some positions may require validating hours of coursework in a specific field of study and transcripts are crucial to awarding credit. Degrees and transcripts must be achieved from an appropriately accredited college or university.
• Applicants who earned college credit hours but did not complete a degree program, must attach an unofficial transcript to receive credit for education.
• International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification: https://www.naces.org/members.
  
  

Military Experience

• Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge - Member 4 or Service 2 form) to the application.
• Applicants seeking National Guard Preference:
• A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS).
• A former member of the North Carolina National Guard who served for at least 6 years and were discharged under honorable conditions, must attach either a DD256 or NGB 22.
  

The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." PREA Hiring and Promotion Prohibitions

Due to the volume of applications received, we are unable to provide information regarding the status of your application. Please log in to your Government Jobs account and click "Application Status." If you are selected for an interview, you will be contacted by the hiring manager. If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855.524.5627. If you have questions about this posting other than your application status, please contact MG Orman, Staffing Consultant at martha.g.orman@ncdps.gov.

#SHP

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For Permanent And Time-limited Appointments

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 hours work/week for participation.

01

To qualify for this position, applicants must possess the required "Minimum Education and Experience" AND all "Knowledge, Skills and Abilities" listed on the job posting. I understand that my application MUST include a complete work history in the "Work Experience" section, all education in the "Education" section, and credentials in the "Certificates and Licenses" section. I understand that a resume is NOT a substitute for completing the sections listed above. Also, I understand that Supplemental Questions are part of the application and the answers are used in the screening process; all questions must be answered completely and accurately.

• Yes, I understand
  
  

02

Are you able and willing to work rotating shifts (including evenings and midnights/overnights) for extended periods of time for several days without a day off?

• Yes
• No
  
  

03

If you have any comments about your availability, please enter them below or enter N/A.

04

Do you have a High School Diploma or GED?

• Yes
• No
  
  

05

Do you have experience in typing and/or data entry?

• Yes
• No
  
  

06

Please describe your experience or skill in typing and/or data entry. Indicate in which position or degree program you gained this experience. (If you answered No, enter N/A below.)

07

Do you have experience working efficiently under pressure?

• Yes
• No
  
  

08

Please give an example of a time when you worked efficiently under pressure and also indicate in which position or degree program you gained this experience. (If you answered No, enter N/A below.)

09

MANAGEMENT PREFERENCES: These skills are not required but managers may choose to interview/select applicants who demonstrate Management Preferences. Please check each applicable response below regarding experience.

• Experience using radio equipment in an emergency response setting (such as police, fire, EMS, military) or in an emergency communications center.
• Experience receiving and transmitting communication messages of a critical nature.
• Experience in reading paper maps and/or using mapping programs (e.g. Google/Bing).
• None of the above.
• Required Question