Office Assistant IV

UP TO FOUR POSITIONS MAY BE FILLED DEPENDING ON THE AVAILABILITY OF FEDERAL AND MEDICAID FUNDING

Are you looking for a job with flexibility that supports work/life balance? At the North Carolina Division of Disability Determination Services (DDS), there are several aspects that support work/life balance. As our work is generally required to only be completed on the computers in the building, there is no work to take home and no emails to check on weekends or after hours. Â We also offer some teleworking opportunities. Â

This position is located at the Division of Disability Determination Services (DDS) at the Department of Health and Human Services in Raleigh, NC. This agency makes medical entitlement decisions on Social Security, Supplemental Security Income and Medicaid disability claimsÂ

The primary purpose of the Office Assistant IV position is to provide clerical support to the Disability Determination Services staff members who are responsible for adjudicating disability applications. The Office Assistant position requires a higher level of technical skills. Â Changes in the advances in technology continue to change the complexity of this position. Â Software updates resulted in the procedural changes in clerical duties such as verifying and approving payment vouchers. Currently, this clerical function is more automated requiring more technical skills. The addition of new scanners has assisted with the updated technology and job performance. Â Currently, tasks are performed using a dual process, as some files are paper while others are electronic. This OA is responsible for planning and organizing the tasks so that deadlines are met and accurate and complete information provided to internal and external customers.

About the NC Department of Health and Human Services (DHHS):

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Compensation And Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits:Â https://oshr.nc.gov/state-employee-resources/benefits.

For more information about DHHS:Â https://www.ncdhhs.gov/Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed.Â

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

• Demonstrated effective communication and interaction skills with people from a broad range of socio-economic and educational backgrounds as well as agency staff.
• Proficiency in computer skills and Microsoft office.
• Working knowledge of basic office procedures (operating and maintaining equipment, filing, and organizing materials.
• Expertise in prioritizing work, changing priorities, and being flexible.
• Demonstrated ability to work independently and quickly, applying attention to detail under pressure of deadlines and a high volume of work.
  
  

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guidefor details.

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience;Â

OR

Equivalent combination of education and experience.

DHHS CONTACT INFORMATION

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Â We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. Â For more information about DHHS:https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Â Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

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It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit.  Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. Â If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• Applicants maybe subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
  
  

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website athttps://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE:Â Applicants will receive communication via email only for updates on the status of their application or any questions on their application. Â If there are any questions about this posting other than your application status, please contact Talent Acquisition attalentacquisition@dhhs.nc.gov..

To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".Â

For technical issues with your application, please call the NeoGov Help Line at 877-204-4442.  If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.