Trainer TPAC

Salary : $53,164.00 - $93,038.00 Annually

Location : Statewide, NC

Job Type : Permanent Full-Time

Remote Employment : Flexible / Hybrid

Job Number : 25-01471 60081983

Department : Dept of Revenue

Division : ICLOS

Opening Date : 02 / 03 / 2025

Closing Date : 2 / 14 / 2025 5 : 00 PM Eastern

Job Class Title : Revenue Administration Officer I

Position Number : 60081983

Section : TEC University

Salary Grade : NC15

Description of Work

This is an INTERNAL POSTING open ONLY for current employees of the NC Department of Revenue.

This is an anticipated vacancy with an expected date of 03 / 01 / 2025.

The Department of Revenue established this position as hybrid remote.

The North Carolina Department of Revenue is seeking a TPAC Trainer to work in the Involuntary Compliance Logistics and Operation Support (ICLOS) Division in TEC University. This position provides training and expertise to all Taxpayer Assistance and Collection Division employees and, at the direction of leadership, serves in a management role as needed in designated service centers in order to maintain expert technical and process knowledge.

Duties of this position include communicating and presenting tax law knowledge, the use of Departmental computer systems and Taxpayer Assistance and Collection policies, procedures, and techniques. The position assists in designing and developing instructor-led and eLearning module training materials which requires excellent communication skills, both verbal and written. Curriculum development includes but is not limited to tax law, procedural and application, and professional skills training. Training will include classroom instruction, virtual communication and instruction, and on-the-job training. This position possesses extensive knowledge, serves as the subject matter expert, and trains managers, team leaders, and all other Taxpayer Assistance and Collection Division employees.

This position is open statewide and will work out of the nearest service center.

Position requires travel with occasional evening or overnight travel.

Knowledge, Skills and Abilities / Competencies

• Knowledge of taxpayer assistance and / or collection processes and procedures
• Thorough knowledge of policies, procedures, and methods for collection of all taxes owed the State (e.g., Sales and Use, Individual Income, Withholding, Privilege License and Corporate and Franchise Tax Laws)
• Experience creating and presenting training materials
• Knowledge of the Department's Integrated Tax Administration System (ITAS)

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov / experience-guide for details.

Bachelor's degree in Business / Public Administration, Economics, Accounting or related field from an appropriately accredited institution and three years of experience in tax accounting and auditing work; or an equivalent combination of education and experience.

Supplemental and Contact Information

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

COMPENSATION & BENEFITS : The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Some highlights include :

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

If you are having technical issues logging into your account or applying for a position please review the Get Help / FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-605-6074.

NOTE : For temporary, contract or other supplemental staffing appointments : There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments : Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 hours work / week for participation.

This vacancy announcement is for Department of Revenue employees only. Are you a DOR employee?

Please describe your work experience creating and presenting training materials.

Have you provided accurate start and end dates for all your previous work experience?

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Required Question

Salary : $53,164 - $93,038