What are the responsibilities and job description for the Zoo Telecommunications Supervisor position at State of North Carolina?
Description of Work
See eligibility at https://oshr.nc.gov/policies/sign-and-retention-bonus-policy
Click Here To Learn About Employee Perks And Benefits
Click here to see the Total Compensation Calculator
This Position Is Located At
4401 Zoo Parkway
Asheboro, North Carolina 27205
Primary Purpose Of Position
Want to be part of a unique work experience that saves wildlife and wild places? It’s a Zoo here, literally! The North Carolina Zoo seeks an experienced Zoo Telecommunications Supervisor for its first shift Emergency Operations Telecommunications team. The primary purpose of the position is to be responsible for providing supervision in the NC Zoo Telecommunications Center. Telecommunications (Zoo Com) Supervisor will be responsible for the North Carolina Zoo emergency communications center, answers all emergency and non-emergency calls, receives complaints and request for service, obtains necessary information and dispatches Zoo EMT medical, emergency medical, fire and law enforcement personnel. Communications Supervisors are to ensure all communications equipment is functional and operating appropriately. Telecommunicators will operate computers and dispatch terminal, and enter medical, fire and law enforcement calls into a computer aided dispatch system. Monitors North Carolina Zoo radio channels, maintains radio contact with dispatched resources. Provides directions for responding units. Maintains communications logs and reports including the nature of calls, actions taken and the time involved. Monitors North Carolina Zoo fire alarm and security alarm systems. Provides oversight and leadership for assigned employees, to include training, coaching, and mentoring.
Key Responsibilities Include But Are Not Limited To
Knowledge, Skills And Abilities / Competencies
To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.
Qualified Candidates Must Have Or Be Able To
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See of oshr.nc.gov/experience-guide for detail
High school or General Educational Development (GED) diploma
AND
two years of supervisory experience in security of a large facility.
OR
an equivalent combination of training and experience.
May require the ability to complete emergency medical technician (EMT) training and meet re-certification standards as required
Supplemental and Contact Information
Section/Unit Description
The North Carolina Zoo exists for the enjoyment, education, and inspiration of all of North Carolina's citizens and visitors to the zoo. The mission of the zoo is to encourage the understanding of and commitment to the conservation of the world's wildlife and wild places through the recognition of the interdependence of people and nature. The Zoo displays, conserves and protects representative examples of natural beauty, plant and animal species and ecological features of the North American and African regions of the world through the presentation of live animal exhibits from these regions.
Agency Description
The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!
The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.
We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.
Application Process
Please watch our video here that walks you through each step of the application process.
Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.
Veteran’s and National Guard Preference
Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Employment Eligibility It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
NEOGOV Technical Assistance
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NEOGOV Help Line at 855-524-5627.
Contact Information
N.C. Department of Natural and Cultural Resources
Division of Human Resources
Cami Bunting
4401 Zoo Parkway
Asheboro, NC 27205
336-879-7312
employment@dncr.nc.gov
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For Permanent And Time-limited Appointments
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 hours work/week for participation.
01
I understand that DNCR requires a complete description of education and work history with all employment experience detailed to be considered for employment. I have included all this information within my application. (If you have not completed the application requirements, please return to your application to finish it before submitting.)
If offered this position, are you willing to accept a salary within the posted recruitment range of $35,984 - $46,865?
If you have graduated from a college or university, please list your major and degree type. If you do not have a degree, please type N/A.
04
This position is considered "Essential/Mandatory Staff" and required to work on adverse weather days and during zoo emergencies. Are you able to work on adverse weather days and during zoo emergencies?
This position must complete First Aid CPR AED course within one year of employment and remain certified. Are you able to meet this requirement?
This Position Regularly Drives a State-owned Vehicle Which Requires a Valid Driver’s License Issued From Within The United States. Please Select Which Statement Applies To You
Do you have the agility and physical ability to regularly and safely: sit, bend, reach, stand, walk, lift and carry 30 lbs. (and up to 50 lbs. occasionally); endure extended outdoor field conditions at any time of the year; negotiate uneven outdoor terrain on foot; hear and respond to radio communication; and drive motor vehicles during the day and at night with our without an accommodation?
How many years of working knowledge using policies and principles of emergency management in varied work situations, planning, training, and/or exercises do you have?
How many years of working experience do you possess with telecommunication operations?
What is your level of proficiency with Microsoft Word?
- SIGN-ON BONUS BEING OFFERED***
See eligibility at https://oshr.nc.gov/policies/sign-and-retention-bonus-policy
- Payout contingent on funding availability*
Click Here To Learn About Employee Perks And Benefits
Click here to see the Total Compensation Calculator
This Position Is Located At
4401 Zoo Parkway
Asheboro, North Carolina 27205
Primary Purpose Of Position
Want to be part of a unique work experience that saves wildlife and wild places? It’s a Zoo here, literally! The North Carolina Zoo seeks an experienced Zoo Telecommunications Supervisor for its first shift Emergency Operations Telecommunications team. The primary purpose of the position is to be responsible for providing supervision in the NC Zoo Telecommunications Center. Telecommunications (Zoo Com) Supervisor will be responsible for the North Carolina Zoo emergency communications center, answers all emergency and non-emergency calls, receives complaints and request for service, obtains necessary information and dispatches Zoo EMT medical, emergency medical, fire and law enforcement personnel. Communications Supervisors are to ensure all communications equipment is functional and operating appropriately. Telecommunicators will operate computers and dispatch terminal, and enter medical, fire and law enforcement calls into a computer aided dispatch system. Monitors North Carolina Zoo radio channels, maintains radio contact with dispatched resources. Provides directions for responding units. Maintains communications logs and reports including the nature of calls, actions taken and the time involved. Monitors North Carolina Zoo fire alarm and security alarm systems. Provides oversight and leadership for assigned employees, to include training, coaching, and mentoring.
Key Responsibilities Include But Are Not Limited To
- Position is considered "Essential/Mandatory Staff" required to work during adverse weather and zoo emergencies.
- Make time-sensitive decisions on routing emergency calls.
- Work independently without direct supervision.
- Must have excellent verbal communications skills in order to react calmly and effectively during emergency situations.
- Employ a systematic and logical approach to enforce park regulations tactfully and courteously.
- Typical work schedule: First Shift: 8:00 am to 5:00 pm, with a rotating schedule that includes weekends and holidays.
- Must have the physical ability to sit, bend, reach, stand, walk, lift and carry 30 lbs. (and up to 50 lbs. occasionally) with or without reasonable accommodation, endure extended outdoor conditions year-round, negotiate uneven terrain on foot, hear and respond to radio communication.
- Must have or obtain a valid driver's license issued from within the United States or be able to obtain within 90 days of employment.
- Complete First Aid CPR AED course within one year of employment and remain certified.
- Complete Emergency Medical Dispatch certification within one year of employment and remain certified.
Knowledge, Skills And Abilities / Competencies
To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.
Qualified Candidates Must Have Or Be Able To
- Proven knowledge of policies and principles of emergency management in varied work situations, planning, training, and/or exercises.
- Demonstrated experience with telecommunication operations.
- Demonstrated experience with Microsoft Word for data entry.
- Demonstrated knowledge of the National Incident Management System (NIMS)
- Demonstrated experience in supervising a team
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See of oshr.nc.gov/experience-guide for detail
High school or General Educational Development (GED) diploma
AND
two years of supervisory experience in security of a large facility.
OR
an equivalent combination of training and experience.
May require the ability to complete emergency medical technician (EMT) training and meet re-certification standards as required
Supplemental and Contact Information
Section/Unit Description
The North Carolina Zoo exists for the enjoyment, education, and inspiration of all of North Carolina's citizens and visitors to the zoo. The mission of the zoo is to encourage the understanding of and commitment to the conservation of the world's wildlife and wild places through the recognition of the interdependence of people and nature. The Zoo displays, conserves and protects representative examples of natural beauty, plant and animal species and ecological features of the North American and African regions of the world through the presentation of live animal exhibits from these regions.
Agency Description
The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!
The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.
We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.
Application Process
Please watch our video here that walks you through each step of the application process.
Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.
Veteran’s and National Guard Preference
Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Employment Eligibility It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
NEOGOV Technical Assistance
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NEOGOV Help Line at 855-524-5627.
Contact Information
N.C. Department of Natural and Cultural Resources
Division of Human Resources
Cami Bunting
4401 Zoo Parkway
Asheboro, NC 27205
336-879-7312
employment@dncr.nc.gov
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For Permanent And Time-limited Appointments
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 hours work/week for participation.
01
I understand that DNCR requires a complete description of education and work history with all employment experience detailed to be considered for employment. I have included all this information within my application. (If you have not completed the application requirements, please return to your application to finish it before submitting.)
- Yes, I understand this requirement
If offered this position, are you willing to accept a salary within the posted recruitment range of $35,984 - $46,865?
- Yes
- No
If you have graduated from a college or university, please list your major and degree type. If you do not have a degree, please type N/A.
04
This position is considered "Essential/Mandatory Staff" and required to work on adverse weather days and during zoo emergencies. Are you able to work on adverse weather days and during zoo emergencies?
- Yes
- No
This position must complete First Aid CPR AED course within one year of employment and remain certified. Are you able to meet this requirement?
- Yes
- No
This Position Regularly Drives a State-owned Vehicle Which Requires a Valid Driver’s License Issued From Within The United States. Please Select Which Statement Applies To You
- I have a valid driver’s license issued from within the United States.
- I do not have a valid driver’s license issued from within the United States, but I am able to obtain one within 90 days of employment.
- I do not have a valid driver’s license issued from within the United States, and I will not be able to obtain one.
Do you have the agility and physical ability to regularly and safely: sit, bend, reach, stand, walk, lift and carry 30 lbs. (and up to 50 lbs. occasionally); endure extended outdoor field conditions at any time of the year; negotiate uneven outdoor terrain on foot; hear and respond to radio communication; and drive motor vehicles during the day and at night with our without an accommodation?
- Yes
- No
How many years of working knowledge using policies and principles of emergency management in varied work situations, planning, training, and/or exercises do you have?
- None
- Less than 1 year
- At least 1 year but less than 3 years
- At least 3 years but less than 5 years
- At least 5 years but less than 7 years
- 7 years or more
How many years of working experience do you possess with telecommunication operations?
- None
- Less than 1 year
- At least 1 year but less than 3 years
- At least 3 years but less than 5 years
- At least 5 years but less than 7 years
- 7 years or more
What is your level of proficiency with Microsoft Word?
- No experience
- Beginner (able to create a document and do basic formatting)
- Intermediate (able to insert page breaks, create headers/footers, create mail merges, and insert graphics)
- Proficient (can create automatically generated tables of contents and merge form letters from a database of addresses)
- Required Question
Salary : $35,984 - $46,865
