Business Analyst

Office of Family Assistance

The Office of Family Assistance (OFA) oversees cash and food assistance programs, work support programs for recipients of cash and food assistance, and refugee programs. Learn more about the office by visiting the Office of Family Assistance webpage.

What You’ll Do

This Business Analyst (BA) position within the Ohio Department of Job and Family Services, Office of Family Assistance (OFA) will perform a variety of daily tasks. This role involves writing business requirements (BRs), attending, and participating in discovery and design sessions, and reviewing deliverables. This role involves participating in all phases of User Acceptance Testing (UAT), developing test plans and writing scripts, and serving as the lead on a rotating basis as assigned.

Business Requirements Development:

• Develop BRs, by reviewing the executive summary, current system functionality, and other documentation as needed.

• Prepare for and attend meetings to review requirements and framework, updating BRs if necessary, and submitting for final approval.

Discovery/Design Sessions:

• Attend discovery and design sessions as assigned, reviewing materials before the sessions to prepare for providing functional system background information when necessary.

Deliverable Review:

• Review all deliverables to make sure that the team is aware of all enhancement and defect updates occurring within Ohio Benefits (OB) and its ancillary systems.

Enhancement and Defect Scripting/Case Setup:

• Review assigned work intakes, for both enhancements and defects, to determine if test plans or scripts are needed.

• Draft test plan or scripts and review test plan with SNAP/CASH Policy/Program Policy Services as required.

• Use provided scenarios to set-up use cases for other areas to test.

User Acceptance Testing (UAT):

• Take part in UAT for releases by completing assigned scripts, to determine if an item is or isn’t Working as Designed (WAD), WAD but not as desired, or is a defect.

• Attend daily UAT Touchbase/Defect Triage calls, and other meetings as needed.

• Review/present test results at the internal meetings.

UAT Lead BA Role (as assigned on a rotating basis):

• Ensure testers have access to the appropriate testing regions and other tasks necessary in preparation for UAT.

• Track test plans to ensure they are received by the due date, providing test plans to more testers for review. Coordinate the UAT test plan review by the BA team, monitoring all test plan revisions for approval/completion.

• Coordinate the uploading of scripts to UAT testing software and assign scripts to appropriate testers.

• Attend UAT meetings, such as kickoff meetings, daily UAT Touchbase/Defect Triage calls, and other meetings as necessary.

• Review daily reports from DAS and send testing statistics to testing group and managers, field questions and concerns from testers/management, submit batch requests sent from testers, escalating any concerns with testing to the ES PM.

Deployment Preparation:

Before deployment BAs review product release notes providing feedback on content/needed revisions.

The IT systems updated are crucial to the administration of public assistance programs. Releases may have competing timelines, requiring flexibility and strong organizational skills. Deadlines are often tight, so you’ll need to manage your time effectively while staying focused on both long-term goals and day-to-day tasks.

Schedule: 8:00 a.m to 5:00 p.m.

Travel: Travel required, as needed. Must provide own transportation or, to operate a state vehicle, you must have a valid driver’s license.

PN(s): 20044306

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following:

Completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field:

AND In addition, must meet the following:

• For Ohio Benefits System positions, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying public assistance laws, policies & procedures mandated by Ohio Department of Job & Family Services & using Ohio Benefits and 6 mos. trg. or 6 mos. exp. in operating personal computer & using Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.

Technical & Professional Skills Utilized: Experience with Ohio Benefits, Information Technology knowledge, Time Management skills, Communications skills, and Analytical skills.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s 1199 Pay Schedule, Pay Range 13. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $33.45 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

This position is a repost. All interested candidates must reapply.

NOTICE: Current employees of ODJFS in the SEIU/1199 union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal SEIU/1199 applicant is not selected for this position.

EEO Information

To speak to our EEO Coordinator or to request an ADA reasonable accommodation, please email us at ada_public@jfs.ohio.gov

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.