Business Analyst

Office of Family Assistance

This position is part of a small team responsible for the timely and accurate issuance of approximately $3 billion in food assistance and $300 million in cash assistance annually.

What You’ll Do

• Monitor multiple daily account/benefit files between the eligibility system (Ohio Benefits) and benefit issuance system (EPPIC)

• Identify, research and communicate rejected records for resolution

• Conduct daily EBT and EPC reconciliation for benefit issuance and retailer payments

• Research and respond to inquiries regarding Food and Cash Assistance cases, benefits, accounts, cards through generalized email box

• System Test: review/provide input into testing plan; case creation; file needs; identify testing scenarios, gaps, risks; perform end-to-end user acceptance and regression testing

• Support fraud efforts: set up and load benefits to investigator accounts, research case transactions, respond to inquiries from the Department of Public Safety

• Respond and process expedited card requests from county agencies and legal aid

• Retailer testing: participate in preparation meetings, set up and load test cards, track test card inventory, request expungement of funds by federal partner

• Monitor the delivery of reports: benefits, performance, etc

• Pull, validate and provide data: audits, special initiatives, media and public records requests

• Farmer’s Market Survey: create survey, email to known participating markets, collect data, liaison with food advocates, create annual directory, publish to ODJFS website

• Participate as an EBT SME in meetings: status, project planning, design sessions, testing, team touch bases

• Remain familiar with food and cash assistance policy and EBT industry standards

Schedule: 8:00 a.m. to 5:00 p.m.

Travel: Travel required, as needed. Must provide own transportation or, in order to operate a state vehicle, you must have a valid drivers license.

PN(s): 20102123.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following:

• Completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field (note: this required education and/or experience shall not be applied to satisfy the following),

AND In addition, must meet the following:

• For Ohio Benefits System positions, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying public assistance laws, policies & procedures mandated by Ohio Department of Job & Family Services & using Ohio Benefits and 6 mos. trg. or 6 mos. exp. in operating personal computer & using Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.

Technical & Professional Skills Utilized: Experience with Ohio Benefits, Windows applications and Federal/State policy; strong analytical and problem-solving skills; thorough, detail-oriented, and well organized; strong communication skills with diverse groups of people; ability to handle competing priorities.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s SEIU/1199 . Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $31.86 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Telework Policy

ODJFS may require occasional in-person meetings for training or other operational needs. You will have access to ODJFS shared workspaces, if needed. Employees are required to sign a teleworking agreement upon their first day. Schedules are subject to change based on the agency’s operational needs and telework status. Telework is considered a privilege and agreements are reviewed annually.

NOTICE: Current employees of ODJFS in the SEIU/1199 union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal SEIU/1199 applicant is not selected for this position.

EEO Information

To speak to our EEO Coordinator or to request an ADA reasonable accommodation, please email us at ada_public@jfs.ohio.gov

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.