Customer Service Assistant 2

Ohio Department of Public Safety - Ohio State Highway Patrol
Report In Location - 1970 W Broad Street, Columbus 43223

Under general supervision of the Central Records Supervisor, respond to inquiries, public records requests, court orders for seals & expungements, information requests &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain to given situations:

• Respond verbally, in writing, via facsimile &/or face-to-face to requests made by phone, in-person, &/or mail from internal & external customers requesting copies of traffic crash records, air traffic crash records, case investigations, background investigations, polygraphs, blood & alcohol results, supplemental crash information, coroners reports, photo applications, etc. in accordance with Ohio Public Records Law, Ohio Revised Code (ORC) 5502.12, ORC Sec. 149.43, & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures;

• Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings;

• Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involves collection of money for transactions handled;

• Receive application for a cash report (HP-90) & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment;

• Assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures;

• Code, catalog & file &/or distribute documents;

• Maintain divisional records, utilize optical electronic document storage &/or retrieval equipment (i.e., dual-sided, high-speed scanner), in order to scan crash reports, aircraft crashes & case investigations for recording, retrieval of hard copy documents &/or updating of supplemental documents according to applicable retention schedules;

• Operate computer terminal to retrieve &/or look-up data to verify &/or give out information or give status of file/case;

• Use document storage/retrieval system, to retrieve data to include fatal crashes, delayed deaths, change of driver information, etc.;

• Review case files prior to release of information to OSHP Districts, General Headquarters (GHQ) Staff &/or other authorized staff;

• Provide information to court officials, law enforcement agencies & general public; Ensure safekeeping of records;

• Perform clerical support duties (e.g., order supplies using computer system/program, sort & distribute mail, operate facsimile machine, photocopier & all other office equipment, answer telephone, take messages, greet visitors);

• Prep work to be scanned; Pull images from Microfilm; Search for lost reports;

• Perform other related duties as needed &/or assigned in order to conduct searches & identify status of requested information.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

UNUSUAL WORKING CONDITIONS
May be confined to desk answering telephone for 6.5 – 7 hours per day; may work second or third shift & weekends in units with 24 hour/7 days per week operations.

• This position may be filled by a layoff or certification eligibility list.

• This position will be filled in accordance with the bargaining unit agreement if applicable.

Background Check Information

• A BCI and FBI fingerprint check, a background check, including a polygraph examination, may be required on all selected applicants.

• A comparative analysis and/or drug-test may be a requirement of the hiring process.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.