What are the responsibilities and job description for the Information Technology Specialist 2 position at State of Ohio Jobs?
The Ohio Attorney General's Office is currently seeking an experienced Information Technology Specialist 2 for a position available in the Information Technology Services (ITS) Section. This position will work on site at the headquarter location of 30 E. Broad St., Columbus OH.
The successful candidate will perform routine workstation troubleshooting and/or maintenance by collection of information and working with higher-level support staff regularly to respond and resolve routine Tier 1 and Tier 2 problems, including but not limited to:
- Develops and Maintains A/V standards and documentation for events.
- Sets up projectors, projection screens, switchers,cameras, and additional A/V equipment as necessary
- Manages and assists users with Teams Live events dictating needs and ensuring event coverage
- Serves as liaison between ITS and Event coordinators determining requirements for event and recommendations for spaces and setup
- Recommends additional A/V equipment to supervisors/management based on feedback from events
- Records and plans events using SharePoint calendar staging dry-runs and ensuring proper event support
- Installs, maintains, configures, upgrades and/or administers hardware and/or software
- Diagnoses, analyzes and resolves issues for customer(s);
- Provides routine Tier 1 and Tier 2 level customer support
- Independently images and/or reimages equipment in preparation of deployment;
- Maintains records of daily data communication transactions, problems and actions taken, or installation activities;
- Tests repaired items to ensure proper operation;
- Develops skill to perform quality checks to ensure efficiency and quality of agency business operations;
- Receives orientation related to mentorship and applies as necessary (e.g. definition, purpose, strategies and evaluation techniques).
- Works independently and/or in a group project setting. May work additional hours as operational needs dictate which also includes an on-call rotation pool.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
- Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
- Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Information Technology, Customer Focus, Problem Solving, Responsiveness, Analyzation
The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences. We do not discriminate in any way. All people are equal under the law, and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others.
Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.
The Attorney General's Office may fill additional, similar positions as a result of this posting.
The Ohio Attorney General’s Office is an Equal Opportunity Employer.
AGO#: 25-02-034
Background Check Info:
Selected candidate(s) will be subject to the following background checks:
Criminal history
Driving record
Taxes
Drug Test
In addition, an Internet search may be conducted of publicly available and job-related information through social media
(Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
