What are the responsibilities and job description for the Administrative Officer 5 position at State of Pennsylvania?
Salary : $86,299.00 - $131,208.00 Annually
Location : Dauphin County, PA
Job Type : Civil Service Permanent Full-Time
Job Number : CS-2025-17699-08670
Department : Department of Labor & Industry
Division : LI BWC Dirs Off
Opening Date : 02 / 19 / 2025
Closing Date : 3 / 5 / 2025 11 : 59 PM Eastern
Job Code : 08670
Position Number : 00237865
Union : Non Union
Bargaining Unit : A3
Pay Group : ST10
Bureau / Division Code : 00121300
Bureau / Division : Bureau of Workers' Compensation - Director's Office
Worksite Address : 651 Boas Street 8th floor
City : Harrisburg, Pennsylvania
Zip Code : 17121
Contact Name : Moureen Gunyanyi
Contact Email : mgunyanyi@pa.gov
THE POSITION
Are you a dynamic and experienced leader with a passion for mentoring new managers, coaching teams, and fostering leadership skills at all levels? Have you led employee engagement efforts to reinforce a high-performing, positive, and inclusive culture? Are you an experienced administrator who has performed important management functions of a large department, implemented, and oversaw programs which utilize goal-setting practices to drive program improvements? Do not miss this opportunity to make a lasting, positive impact by sharing your leadership skills with the Bureau of Workers' Compensation - Director's Office in this Administrative Officer 5 position.
DESCRIPTION OF WORK
In this role, you will be responsible for assisting the Director in advancing the Bureau's mission, vision, and goals by leading employee engagement efforts, motivating and mentoring managers and staff, and coaching and advising supervisors on managerial issues. Work will involve planning, coordinating, and directing the daily operations of several divisions in collaboration with division management. This may involve responsibility for management functions as they affect the programs of numerous and complex organizational segments with professional or technical programs, and for the evaluation and improvement of such operations.
You will be responsible to develop departmental policies and regulations and recommend the establishment and revision of legislation to ensure teams can effectively carry out our administrative and appeal obligations. Work is performed with a high degree of independence, although subject to the review of administrative superiors for program effectiveness. Apply today and become a driving force behind the protection and assistance that our workers' compensation system provides to employees and employers in Pennsylvania.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information :
- Full-time employment
- Work hours are 8 : 00 AM to 4 : 00 PM, Monday - Friday, with a 30-minute lunch.
- Telework : You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- Salary : In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements :
Other Requirements :
How to Apply :
Veterans :
Telecommunications Relay Service (TRS) :
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work / Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
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Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 4 for one or more years full-time?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.
Do you possess progressively responsible and varied office management or staff work which includes experience in personnel management, fiscal management, budgeting, or procurement?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.
How many years of full-time progressively responsible and varied office management or staff work do you possess
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.
What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas?If you are claiming credits / degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
If you have not completed college coursework in one of the fields listed in the previous question, how much college coursework have you completed in another field?If you are claiming credits / degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience / training. List the employer(s) / training source(s) from your Work or Education sections of the application where you gained this experience / training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please
WORK BEHAVIOR 1 - ANALYZING WORKERS' COMPENSATION BUSINESS PROCESSES Analyze existing workers' compensation related business rules, processes, and legislation to understand business needs and workflow, review system requirements based on business users' input, and ensure system enhancements support business needs. Levels of Performance Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.
WORK BEHAVIOR 2 - PROJECT COMMUNICATION Review existing, pending, and developing projects to communicate the status with the Director, managers, and supervisors on a regularly scheduled basis. Levels of Performance Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.
WORK BEHAVIOR 3 - CONDUCT BUSINESS MEETINGS Conduct business meetings, including devising an agenda, leading discussions and work groups, documenting follow-up items, and preparing notes for distribution to attendees. Participate in, or lead, business requirements-gathering sessions with business and technical resources for system development projects. Levels of Performance Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.
WORK BEHAVIOR 4 - PROGRAM DEVELOPMENT Develops program objectives, plans, policies, and procedures. Plans the scope of the project and the timeline for program start-up; conceptualizes service delivery methods; and determines the organizational structure needed. Levels of Performance Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.
WORK BEHAVIOR 5 - LEADERSHIP DEVELOPMENT AND EMPLOYEE ENGAGEMENT Leads employee engagement efforts; guides, motivates, and mentors managers and staff. Fosters a leadership culture and applies change management strategies to lead teams through periods of development and transformation. Levels of Performance Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.
Required Question
Salary : $86,299 - $131,208
